Food Services and Hospitality Supervisor

3 weeks ago

Buckingham, United Kingdom Stowe School Full time

**Contract type**: Permanent

**Hours of work**: An average of 40 hours per week, 52 weeks per year

Working a shift pattern with alternate weekends off. A degree of flexibility with working hours will be required at busy times. The rota pattern will be discussed at interview

**Salary**: £25,500 per annum

**Closing date**: 30th March 2023

**Location**: Buckingham, Buckinghamshire

**Job Overview**

We have an exciting new role for someone with experience in leading a team in food service and hospitality. We require an enthusiastic person to work closely with our front of house team ensuring service is smooth and well run.

We provide a range of services for the School including, pupil meals, headmaster’s lunches, formal dinners, weddings and summer balls to name but a few. Our business is very varied, so if you enjoy a wide range of activity we may be what you are looking for. We are a busy department, so you’ll need plenty of energy and drive, as well as great people management skills.

The successful applicant will ideally have supervisory experience in a hospitality setting, be well organised and have very good customer service skills. You will be used to setting high standards, enjoy working as part of a team and sharing your ideas and experience.

We recognise it’s important to strike a work/life balance so our rota’s are based on 40 hours per week, 52 weeks per year and we can do these a term in advance so you can plan life If you feel you have the right experience and skills for this role, we would love to hear from you

**Purpose of the job**:
To provide and maintain a high standard of food and beverage service to pupils of the School, parents, guests and to delegates outside of term time. Working closely with the Departmental Management Team to ensure the smooth running of the food service areas and the delivery of service quality and cleanliness standards.

To strive to continually improve pupil, guest and staff satisfaction.

To supervise and train staff in the processes and standards of the Food Services and Hospitality Department. Maintain standards and controls under the Food Safety and Health and Safety at Work Act.

**Key Responsibilities and Accountabilities**:

- To provide support and assistance with the supervision and running of the Food Services Team.
- To ensure the maintenance and delivery of a highly professional service, and personal standards of the Food Services Team whilst on duty.
- To provide support to the Department’s Management Team, taking a leading role in the food and beverage services provided to the School.
- To support all activities of the School that may require a food and hospitality service both during and outside term.

**Key Responsibilities and Accountabilities**:

- To establish and prioritise the food services workload to ensure that deadlines are met with particular attention to the Front of House and Pantry Areas.
- To ensure that the activities associated with, and within, the food services areas are carried out effectively and to the correct standard.
- To be responsible for leading Service on various shifts, giving clear instruction to the team ensuring that the meal period/event runs smoothly and to support staff with service as needed; the post holder is required to be active in the delivery of the service (hands-on).
- To work with the Management Team to set standards of food/beverage presentation and display, ensuring these standards are adhered to across various services.
- To set an example to other members of the team, in particular casual members of staff, teaching, coaching and encouraging the development and improvement of skills.
- To oversee and, when necessary, prepare the dining rooms, servery areas and other dining /event areas for the appropriate School meal/service, ensuring that the high standards are maintained.
- To take an active role at School events and dinners.
- To be responsible for the department’s immediate Front of House ancillary areas, overseeing the correct levels of tidiness and cleanliness are adhered to and ensuring correct procedures are followed for stock rotation and Food Safety.
- To work with other Food Service Supervisors to ensure all menus and point of sale are correct and that allergens are correctly identified to the customer.
- To play an active role within the team, contributing to a positive atmosphere across the department and within the wider School community.
- To use the electronic diary system to record and acquire information regarding the School’s catering commitments.
- To take a key role in team briefs prior to service and on occasion at team meetings.
- To assist with the delivery and set up of food and beverage items at other locations in the School grounds, using the department’s allocated transport as required.
- To liaise with the Executive Chef regarding the purchasing of stock items for the Front of House areas.
- To assist the Deputy Food Services Manager to maintain a

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