Customer Service Advisor

4 weeks ago


Darlington, United Kingdom EE Full time

Customer Service Advisor - Collections

**Job Req ID**:11676**Posting Date**:17-Feb-2023**Function**:EE Contact Centres**Location**:Darlington Contact Centre, Darlington, United Kingdom**Salary**:£21,408.00**Where**: Darlington

**Full Time**: Permanent

**Shifts**:Start at 08:00am & latest finish is 06:00pm - You'll only need to work 1 weekend in 3 from 08:00am or 09:00am - 05:00pm

**Salary**: £21,408 plus regular bonuses

**Hourly rate**: £10.98

**The Role**
- Are you someone with enthusiasm and belief in providing excellent customer service?
Here at EE two things matter to us the most, our customers and our people. Our Advisors are at the heart of everything we do. Your role would be to
- **speak to customers** that have fallen behind with their payments and you’ll help get things back on track. With an
- **empathetic **outlook,
- **a can-do attitude** and a great knack for problem solving, it’ll be down to you to l
- **isten to problems and help find solutions** that ensures a
- **happy **outcome - making our customers relationships
- **stronger **than ever and helping us on our mission to become the best for service.
We are more than a
- **team** at EE; we are a
- **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and
- **personal** service every single time.

**Your Future With Us**
- We are
- **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
- Enrolling onto ourOur
- **Aspire** programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask

**Wondering If You’re What We’re Looking For?**
- We believe in a completely
- **personal** environment, where you’re treated like you want to be treated. We’re
- **committed** to working together to build a
- **community** where everyone feels they belong. Whatever your
- **age, race, sexuality, disability, religion** or
- **gender identity**, we recognise and celebrate our differences and embrace
- **diversity** at all levels. Everyone is
- **welcome** at EE.

**Wondering What’s In It For You?**
- Being part of the EE family brings a huge number of benefits including the below:

- A **great** starting salary of **£21,408** plus **15% OTE**:

- Meaning your salary could** increase **to **£24,619**:

- Our **Smart working model** which supports you to create a flexible working routine that works for you
- **Huge** discounts of EE & BT products including your Mobile and Broadband - Saving you **hundreds of pounds** every year
- Volunteering days, so you can **give back** to your local community
- Optional Private Healthcare and Dental, for **you** and the **family**:

- A share scheme where you can **invest** in the company at a **discounted** rate
- **25 days holiday** with the option to buy more
- Optional Pension scheme to **protect** your **future**:

- **Critical Illness** cover
- Gym membership **discounts**:

- **Discounts** off attractions for the **family** all year round
- The smaller bits like;
- **free** tea and coffee, and even a
- **concierge**

**What Are You Waiting For?**
- If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started



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