Offshore Collections Co-ordinator
4 months ago
Position Summary
A team of 24, managing all aspects of Account Receivables including credit limit management, order release, chasing outstanding monies, verification of claims, e-commerce back office, account reconciliations and cash allocations. Targeted on collections, ageing profiles and query turnaround times. Works alongside the Risk Management team and for the Director of Financial Operations.
The role is busy but varied and you will find each day is different. Highly motivated and supportive team. We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team and we always keep your development as our main priority.
Role and Responsibilities
What will this role achieve?
This role involves being a part of the Offshore Collections team and to be responsible for a portfolio of 100+ customer accounts, which are managed day to day from Romania by 3rd party, Genpact. You will be responsible for the co-ordination of the collection of all outstanding monies due, invoice query resolution, account reconciliation and internal/ external customer relationships. You will work closely with the Claim Verifier and Genpact to ensure the accounts are kept up to date. Building strong relations both internally and externally are a key part of the role.
What will be your key deliverables?
Key Objective- To achieve or exceed Samsung KPI’s of debt > 32 days + =
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