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Customer Service Apprentice

3 months ago

Bury St Edmunds, United Kingdom West Suffolk College Full time

Opportunity information

Salary £10159 per year
Duration 12 months
Advert closing date 19/02/2024

Description

An excellent opportunity for someone who is seeking a career in Administration and/or Education. We are committed to providing an
apprenticeship opportunity that will allow you to experience a wide range of skills and situations to give you the best possible start to your
career.

We are looking for an organised individual with a flexible approach to work, a willingness to learn and develop, with the ability to work at times without supervision. You should have strong numeracy skills, together with excellent customer service skills.

Working as a member of the Reception Team, the main purpose of the role will be:

- To be the first point of contact for all visitors to the College.
- To work as a member of the Reception Team and to assist in providing prospective students with the most appropriate information.
- To undertake Reception duties, taking and receiving phone calls, provide clerical support including data input, cash handling and dealing with mail and parcels.

This role will be based at our main campuses in Bury St Edmunds, however there will be the requirement to work across our wider campuses on occasion as required.

Entry requirements

Have achieved 5 GCSE’s including Maths and English at grade C or above or 4/5 on new grading. Applicants without English and Maths at level 2 must achieve these prior to taking EPA.

Training to be provided
- The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
- Functional skills will be studied if equivalent qualifications are not held.

Things to consider

**We also offer a wide range of staff benefits including**:

- Membership into Local Government Pension Scheme
- Family friendly policies and flexible working
- Employee wellbeing initiatives
- Free parking
- Canteen
- Company Events
- Memberships and discounts - employees can sign up to various membership cards and discount schemes.

Skills required

Array

Future prospects

opportunities to our next apprentice.

Hours per week 37
Working week Monday - Friday, between 8:30am and 5pm
Apprenticeship standard Customer service practitioner (Level 2)

Bury St. Edmunds, Suffolk, England, IP33 3RL