Service Controller

2 weeks ago

West London, United Kingdom Perfect Placement Automotive Recruitment Full time

**Automotive Customer Service & Maintenance Controller**

**Hours**:8am - 4pm Monday - Friday only

**Pay**:Up to £30,000 Basic + 10% Annual Bonus

Our client an exciting and emerging Electric Vehicle Dealership and Fleet Maintenance Specialist in the West London area are currently in the market for an energetic and enthusiastic customer coordinator with mechanical knowledge to join their expanding Fleet and customer service team. Our client has over 300 customer reviews with an average of 4 stars out of 5 and keep benefiting from loyal customers returning year after year.

They are seeking a Service Controller or Service Advisor to be responsible for organising the service and repairs for all fleet returned to our clients head office site post-rental. You will need to book-in vehicles for servicing, bodywork repairs and MOT tests and deliver excellent customer service internally and externally at all times.

You will act as the point of contact within our clients customer support team. You will also have responsibility for tracking the progress of customer vehicle issues reported into our clients customer service team. You will allocate ‘downtime’ cases to our clients fleet partner and maintain contact to ensure the business has good visibility of ‘vehicle off-road’ cases and work to ensure that customer off-road time (and unbilled days) are minimised.

The role will require you to keep their in house fleet system updated with repair movements, and ensure vehicle status, MOT and service histories are updated and accurate. This role would suit an Automotive Service Advisor looking for a new exciting opportunity away from a Dealership operation.

**Your main day to day duties will include but not limited too**:

- Booking cars in for repairs & servicing
- Updating in house fleet system to reflect current vehicle status, MOT and service history.
- Following up with garages and dealers to minimise vehicle repair times
- Running weekly meetings with internal stakeholders on vehicle repair issues and agree next steps
- Authorising repair estimates
- Raising purchase orders for all repairs and servicing
- Following up with garages and dealers on all open breakdown and mechanical issues raised by customers
- Raising compensation claims with OEMs around vehicle downtime
- Handling breakdowns and providing resolutions whilst providing good customer service

This is an exciting opportunity for a Mechanically minded Customer Service Advisor or Service Controller to join a company that is committed to ensuring their staff enjoy their working day. They reward highly and put their employees at the forefront of all they do.

**What our client is looking for in the successful applicant**:

- Hardworking and enthusiastic to grow with the business
- Good understanding of Vehicles
- Full UK Drivers licence
- Good attention to detail and comfortable using technology and Microsoft products
- Ability to multi task and have good time management skills

We would love to hear from experienced Fleet Service Controllers or Automotive Service Advisors from a Car Dealership to join our clients fun, exciting new project Grow with them today

If you would like more information about this Vehicle Service Controller or you would like to find out about other Automotive Jobs in West London contact Oliver Coates at Perfect Placement today He helps people find new Automotive jobs.

We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK.

  • Field Service Engineer

    3 weeks ago

    London, United Kingdom Service Care Solutions Full time

    Field Service Engineer (Controls & Instrumentation) – Remote (UK Wide & Overseas Travel) – to £55k + Expenses + BenefitsAbout The CompanyWe are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine...

  • Field Service Engineer

    4 weeks ago

    London, United Kingdom Service Care Solutions Full time

    Field Service Engineer (Controls & Instrumentation) – Remote (UK Wide & Overseas Travel) – to £55k + Expenses + BenefitsAbout The CompanyWe are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine...

  • Service Controller

    1 month ago

    West Yorkshire, United Kingdom Search Consultancy Full time

    Service Controller Normanton, WF6 I am delighted to be recruiting for a service controller for a well respected company in Normanton. Salary - £22k Office based Monday - Friday 8am - 5pm What your duties will include - Process customer calls for the service department - Deal with customer queries and enquiries - Report directly to the service office...

  • Service Controller

    4 days ago

    West Yorkshire, United Kingdom Search Consultancy Full time

    Service ControllerNormanton, WF6I am delighted to be recruiting for a service controller for a well respected company in Normanton.Salary - £22kOffice basedMonday - Friday 8am - 5pmWhat your duties will include Process customer calls for the service department Deal with customer queries and enquiries Report directly to the service office manager Create and...

  • Service Controller

    5 days ago

    Co. West Midlands, United Kingdom Speedy Hire Full time

    Hire Controller - Stoke On Trent Schedule: Monday to Friday 37.5 hours a week All candidates should carefully review the job details before applying. About the Company: Speedy is the top hire provider in the UK, offering a wide range of tools, specialist equipment, plant, and support services for every project. Job Description: As a Hire Desk Controller...

  • Service Controller

    3 weeks ago

    North West, United Kingdom Millbank Group Full time

    Our client is the largest independent commercial vehicle maintenance provider in the North West for all makes and types of commercial vehicles and LCVs. They have an enviable reputation for quality and a 98% first time MOT pass-rate (above national average). They have invested in their skill-set, facilities and equipment to ensure the capability and capacity...

  • Mini Cab Controller

    2 weeks ago

    London, United Kingdom Emess Car Service Full time

    A family run business for over 30 years, Emess Car Service is a professional and reliable service that is looking for a Afternoon/Evening Controller for our busy fleet on our CORDIC run system. With a fleet of over 300 drivers and a few thousand jobs completed each day, we are looking to employ someone that works well as a team player, manages well under...

  • Mini Cab Controller

    2 weeks ago

    London, United Kingdom Emess Car Service Full time

    A family run business for over 30 years, Emess Car Service is a professional and reliable service that is looking for a Day/Evening Sub Controller for our busy fleet on our CORDIC run system. With a fleet of over 300 drivers and a few thousand jobs completed each day, we are looking to employ someone that works well as a team player, manages well under...

  • Service Desk Controller

    3 weeks ago

    West Cornforth, United Kingdom Jackson Hogg Full time

    I am looking for a Service Desk Controller to manage service inquiries from both internal and external customers. **Responsibilities** - Control the end to end process associated with customer service - Capture sufficient detailed information to thoroughly understand the customers’ requirements - Co-ordinate Service Engineers reports checking that all...

  • Credit Controller

    2 months ago

    London, United Kingdom Service Care Solutions - Legal Full time

    **Credit Controller** Location: London Contract: Temporary (3 months initial) Rate: £20-22ph - 36hr week Start Date: ASAP *Hybrid Working* Contact: Service Care Finance are currently recruiting on behalf of a Local Authority in London for a Credit Controller on a temporary basis. The postholder will ensure the sundry debts are collected on time and to...

  • Food Service Assistant

    4 weeks ago

    North West, United Kingdom Service Care Solutions Full time

    Location: Hutton (PR4)Service Care Solutions are looking for a Food Service Assistant to work within the Lancashire Constabulary on a 3-month contract. Job Role/Responsibilities: To assist in the preparation of food, servicing of meals with agreed methods and portion control, assist in stock taking including checking delivery and storage of stock and...

  • Food Service Assistant

    3 weeks ago

    North West, United Kingdom Service Care Solutions Full time

    Location: Hutton (PR4)Service Care Solutions are looking for a Food Service Assistant to work within the Lancashire Constabulary on a 3-month contract. Job Role/Responsibilities: To assist in the preparation of food, servicing of meals with agreed methods and portion control, assist in stock taking including checking delivery and storage of stock and...

  • Food Service Assistant

    4 weeks ago

    North West, United Kingdom Service Care Solutions Full time

    Location: Hutton (PR4)Service Care Solutions are looking for a Food Service Assistant to work within the Lancashire Constabulary on a 3-month contract.Job Role/Responsibilities:To assist in the preparation of food, servicing of meals with agreed methods and portion control, assist in stock taking including checking delivery and storage of stock and general...

  • Food Service Assistant

    3 weeks ago

    North West, United Kingdom Service Care Solutions Full time

    Location: Hutton (PR4)Service Care Solutions are looking for a Food Service Assistant to work within the Lancashire Constabulary on a 3-month contract.Job Role/Responsibilities:To assist in the preparation of food, servicing of meals with agreed methods and portion control, assist in stock taking including checking delivery and storage of stock and general...

  • Head of Service Innovation

    1 month ago

    London, United Kingdom Data Controller, VE Ltd Full time

    London, United Kingdom | Posted on 09/05/2024 VE3 is a technology and business consultancyfocused on delivering end-to-end technology solutions and products. We havesuccessfully serviced enterprises across multiple markets, including the publicand private sectors. Our services span all aspects of business, providing aholistic approach to managing an...

  • Head of Service Innovation

    1 month ago

    London, United Kingdom Data Controller, VE Ltd Full time

    London, United Kingdom | Posted on 09/05/2024 VE3 is a technology and business consultancyfocused on delivering end-to-end technology solutions and products. We havesuccessfully serviced enterprises across multiple markets, including the publicand private sectors. Our services span all aspects of business, providing aholistic approach to managing an...

  • Service Controller

    3 weeks ago

    Walsall, West Midlands, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Service Controller Apply (by clicking the relevant button) after checking through all the related job information below. Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria...

  • Service Controller

    3 weeks ago

    Walsall, West Midlands, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Service ControllerApply (by clicking the relevant button) after checking through all the related job information below. Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria...

  • Service Controller

    4 weeks ago

    London, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Controller to join our team at Mercedes-Benz of West London. As a Sytner Service Controller, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up...

  • Credit Controller

    5 days ago

    London, Greater London, United Kingdom Service Care Solutions - Legal Full time

    Credit ControllerLocation: LondonContract: Temporary (3 months initial)Rate: £20-22ph - 36hr weekStart Date:ASAP*Hybrid Working*Contact:Service Care Finance are currently recruiting on behalf of a Local Authority in London for a Credit Controller on a temporary basis. The postholder will ensure the sundry debts are collected on time and to contribute to...