Service Advisor
6 months ago
Job Advert
A new opportunity has been created at Mercedes-Benz of Guildford for a Service Advisor.
**The Company**
Mercedes-Benz of Guildford forms part of the Sandown Motor Group and has over 30 years of experience selling and servicing Mercedes-Benz cars. A privately owned group the Sandown name has an immensely proud heritage with Mercedes-Benz and means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Hindhead, Epsom, Farnborough, and Newbury.
**The Role**
As a Service Advisor, you are responsible for every aspect of a customers after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
**Main Duties include**:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge Dealer Management System and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- To maintain high standards of housekeeping within both the front of house and back of house service areas ensuring a safe working environment.
**About You**
**Mercedes-Benz of Guildford are looking for someone who is keen to take on a new challenge with a brand that is at the forefront of technology and innovation. You will have worked in a similar role within the motor trade previously, have fantastic customer service skills and ideally a technical understanding. You will have experience of using Kerridge automotive computer system or similar and have high levels of attention to detail.**
**You will need a full driving licence.**
**On Offer**
Hours of work: 8:00 - 18:00 (total of 45 hours per week) Monday to Friday and Saturdays on a rota basis 0800-1300 paid as extra.
Basic salary up to £34,000 OTE **£42,000** per annum depending on experience, plus lots of benefits including the most up to date training offered by the manufacturer, life assurance and staff discounts.
**Our Process**
**Managing your data
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