Patient Administrator

4 weeks ago

Stroud, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

If you have the passion for delivering an excellent patient experience coupled with an understanding and respect for patient confidentiality, you could be exactly who we are looking for

We are seeking a Patient Administrator to join our busy but friendly team based at Stroud General Hospital.

The post holder will be apart of the Health Records and Reception team in accordance with Trust based policies and values. You will be involved with working alongside our Outpatient Department, prepping clinics, booking appointments and operating patient booking systems.
- Possess the ability to prioritize their own workload within a tight deadline together with their co-workers.
- Cope well under pressure
- Work well within a team and on their own.
- Have excellent verbal and written communication skills.
- Have good organizational skills.
- Demonstrate initiative and flexibility together with good attention to detail
- You must be able to deal with sensitive information and interact with patients to deal with their enquiries.
- Knowledge of SystmOne & TrakCare is an advantage but not essential.

For an informal conversation, contact Jayne Knight, Admin Team Lead, 0300 421 8045
- Provide an effective and efficient clerical and administrative support
- Support the delivery of a comprehensive administration and support function to the service areas to meet the needs of patients, service users and visitors.
- To undertake an effective range of reception, telephone and administrative duties to support the customer needs.
- To undertake general administrative tasks within the team including answering telephone calls, taking messages, archiving, scanning and sending/receiving of patient case notes.
- Monitor your own and indicate to your manager or more senior staff when you anticipate periods of quiet or too much work and support others with their workloads to ensure that the work required is completed by the team. Assist in training new colleagues as required and work flexibly as part of a team.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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