Medical Receptionist

**JOB TITLE: Medical Receptionist**

**MAIN PURPOSE OF POST: To provide customer focused reception service**

**for the practice and its patients. To provide an operational support service to all clinical and practice staff**

**SUPERVISED BY: Practice Manager**

**REPORTS TO: Practice Manager**

**ACCOUNTABLE TO: GP Partners**

**____________________________**

**Job Summary**

Your role is to provide a service of high quality for all of our patients. To carry out daily reception duties as detailed below. To provide an operational support service to all clinical and practice staff, ensuring good quality service delivery, confidentiality and patient satisfaction is a priority. Following practice protocols and procedures

**Main Duties**

Reception
- Greet/acknowledge any patients requiring assistance upon arrival
- Book new and follow up appointments
- Receive all telephone calls and deal with enquiries
- Diversion of the telephone system when required
- Receive, document and forward requests for home visits and patient queries, to the relevant staff member
- To contact patients if and when necessary
- Deal with requests for repeat and acute prescriptions
- Answer general enquiries & explain practice procedures
- Register new patients
- Receive specimens and samples from patients
- Ensure the Doctor receives all paper and electronic prescriptions for signing
- Distribute all patient correspondence ie clinic letters, reports, paper or electronic to the relevant member of staff.
- Provide support on the practice’s procedures, including the computer system, to locum staff as required
- Ensure that the reception area, waiting room are tidied at the end of each day/session

**Reception/Administration**
- Open, date stamp and distribute post appropriately.
- Scan correspondence and enter the correct Codes and ensure any medication changes are highlighted for the GP’s, Summarise paper records onto the IT system
- Assist with the recall system in advising patients of tests due
- Shredding of confidential waste paper documents
- Any other duties relating to this post

**Health and Safety at work**
- To ensure the adoption of safe work practices consistent with Health and

Safety. The post holder must not, by act or omission, wilfully endanger themselves or others whilst at work. All accidents and untoward occurrences must be reported and potential hazards identified.
- The post holder must be responsible for all practice property and the reporting of all potential or actual breaches of security.
- The post holder must attend and complete the full induction programme and appropriate mandatory training relevant to job role
- The practice operates a non-smoking policy.

**Equality and Diversity**
- Support the Equality & Diversity Agenda within the practice
- Ensure that the impact on equality and diversity of proposals and policies within own area of responsibility is assessed and action taken to reduce any negative impact.

**Performance Management**
- The post holder will participate in performance management systems locally

(and this may include providing information for performance monitoring or updating the Performance Accelerator) that reflect the values of the organisation, particularly in terms of being ambitious, challenging and accountable.

**Disability Discrimination Act 1995**
- The practice may make ‘reasonable adjustments’ to the post/work place in order to facilitate the employment of individuals with a disability. These adjustments will be in line with the requirements of the Disability

Discrimination Act 1995.

**Any other duties within the framework of the post**
- To take responsibility for own personal development.
- The post holder will be required to undertake any other duties and responsibilities within the framework of the post.

**Infection Control**
- All staff are expected to adhere to infection control policy and procedures as appropriate to their role and responsibilities in their work setting.

**Safeguarding Children and Vulnerable Adults**
- All staff are expected to adhere to the practice policies and procedures in relation to Safeguarding Children and Vulnerable Adults and to undertake the appropriate level of mandatory training in this area.

**Standards of Business - Declaration of Interest**
- Staff must not engage in outside employment which may conflict with their work or be detrimental to it. Staff who are concerned that they may be risking a conflict of interest, should raise the matter with the practice manager, who will be responsible for judging whether a conflict has arisen.
- Staff must ensure that they are not placed in a position which risks or appears to risk conflict between their private interests and their duties and to declare any relevant interests either on starting work or on acquisition of the interest.

**Data Protection GDPR**
- The Data Protection Act 1998 requires that all organisations processing personal data keep this information safely and sec