Reservations Assistant

5 months ago


Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

We are looking for a skilled assistant to join our Reservations team to support our 3 hotels in central Telford (Holiday Inn, Ramada and The International Hotel). You will be using your exceptional organisation skills and attention to detail in order to deliver memorable guest experiences.

This is a full time, 40 hour per week position Monday - Friday, with occasional Saturday working when required. Shift times may vary between 8am start and 7.30pm finish, but will mainly be 10am - 6.30pm.

**What you will be doing**
- Promptly dealing with reservation enquiries from guests, inputting bookings and sending confirmations.
- Providing guests with information to enhance their experience.
- Assisting with reception duties where required.

**What skills you need**
- Committed and reliable with a positive attitude
- Able to use your own initiative
- Excellent time keeper
- Organised
- Experience of working within a hotel environment (Essential)
- Experience in using Opera PMS system (Essential)

**Benefits**:

- Up to £21,673 per annum
- Free leisure club membership*
- Reduced rates at thousands of hotels worldwide*
- Ongoing training and development to suit your career choice
- Access to exclusive discounts with various retailers, travel companies, theme parks, cinemas and more
- Free on site parking
- Free & confidential 24/7 employee support helpline to help you deal with whatever life throws at you

(*Subject to a qualifying period)

Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), The International Centre, Telford and StagecraftUK events production.

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,673.00 per year

**Benefits**:

- Discounted or free food
- Free parking
- Gym membership
- On-site gym
- On-site parking

**Experience**:

- Hotel: 2 years (required)
- Opera PMS: 1 year (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Telford (required)

Work Location: In person



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