Import Operator

2 months ago


Ipswich, United Kingdom TIME Appointments Ltd Full time

Time Appointments are working on behalf of a leading Shipping and logistics company based in Ipswich, who are looking for a friendly and organised Import Operator to join their team

**Key Responsibilities**:

- Controlling clients’ import seafreight shipments from origin to destination (FCL’s and LCL’s)
- Liaising with clients, overseas partners, and suppliers to arrange quick dispatch of cargo
- Effectively using the system to create and manage shipments within agreed upon KPI’s
- Maintaining data quality in the system with a focus on providing clients with accurate date information
- Ensuring all documents and customs clearance information are received and updated in a timely manner
- Arranging import customs clearance in line with the company AEO procedures
- Proactively planning and arranging deliveries as per client requirements
- Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.
- Ensuring clients are served in line with their Standard Operating Procedures (SOP)
- Dealing with client invoicing/job in a timely and accurate manner
- Building relationship with customers in order to add value to the clients and maximise business opportunities

**Experience**:

- 2 years previous import sea freight experience within a freight forwarding company is essential
- Excellent interpersonal and communications with the ability to deliver best in class customer service.
- Quick learner with the ability to prioritise workload, meet tight deadlines and maintain focus
- Excellent problem-solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
- Knowledge of customs procedures and customs tariff would be an advantage

**Benefits**:

- Competitive remuneration package.
- Hybrid working scheme


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