Customer Service Apprenticeship Programme

7 days ago


Livingston, United Kingdom Sky Early Careers Full time

**About this programme**

Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.

Working in our busy contact centre you’ll be part of our Customer Service Team who work hard to deliver the best service in the country and provide customer with first time resolutions. Taking inbound calls, you’ll understand customer queries and use your judgment to respond in the right way to ensure they are addressed effectively.

We’ll help you develop all the skills, knowledge including technical skills, and confidence you need to give our customers extraordinary service ensuring our customers’ queries are addressed.

**What you’ll be doing**

You’ll also have additional support from your team leads and SIMs, as well as a Skills Coach to guide you through your day-to-day tasks. You’ll also learn life skills along the way, that will help you with your career and personal growth.
- Offering solutions to customer queries and problems.
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
- Keeping the customer at the heart of all that we do
- Delivering the best service in the country in every interaction
- Working towards targets across several business measures.

**What you’ll need**

There are no minimum educational requirements for this programme.
- A confident communicator and team player
- Passionate about providing our customers with the best service in the country
- Thrive in a target driven environment.
- Enthusiastic about all things Sky
- A resilient attitude
- A desire to understand new technology, and be in touch with the latest technology trends
- Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends

**Job Type**: Apprenticeship

**Salary**: From £22,300.00 per year

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 09/09/2024



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