Current jobs related to QA and Complaints Advisor - Sale - Verastar

The Insurance Octopus is Manchester’s fastest growing Commercial Insurance Brokerage. As part of a next-generation services group, Verastar, our aim is to help UK businesses of all sizes protect themselves with a number of tailored products that suit their needs.
Through a combination of some of the most well-known insurers and some more specialist niche insurers, we compare business insurance quotes, aiming to help our customers by tailoring their policy to exactly what they need.
As we are part of a larger commercial business services group, we have all of the benefits and support that come with a corporate entity while maintaining the ethos, family-feel and proactive nature of a smaller company.

**Compliance Officer; The Insurance Octopus**
**Location: Sale, Manchester**
**Role Profile (The purpose of the role)**To quality assess and score all sales activity, ensuring compliance regulation is adhered to in
every step of the sales process. Thereafter, to provide feedback, guidance and
recommendations for improvement where required.

**Responsibilities of the role (What we want you to do)**
- Review sales calls to ensure they have met all compliance requirements
- Report on potential areas of compliance vulnerability, risk and conflicts of interest
- Recommend improvements to processes to mitigate areas of shortfall
- Conduct colleague compliance assessment to ensure FCA and TIO awareness
- Provide support to sales colleagues to ensure compliance to correct TIO processes
- Utilise performance data to identify challenges, trends and improvement opportunities
- Develop an expert level knowledge of TIO’s systems, processes, products and services
- Act as an inter-departmental liaison point for compliance process improvement
- Create excellent working relationships across the TIO and Verastar community.

**Success Measures (What success in the role looks like)**.
- Produce all reports accurately and within agreed timescales
- Achieve all objectives agreed with the Compliance and Training Manager
- Produce assessment results to TIO formats and standards
- Conduct all activity within TIO quality guidelines and FCA compliance rules.

**Experience (What you need to have already done to be right for this role)**
- Previous experience in a compliance or quality assurance role
- Insurance industry knowledge, preferred, but not essential
- A good level of understanding of B2B sales processes
- Computer literate with experience of sales CRM, systems, preferred but not essential

**Skills (The personal capabilities needed to excel in this role)**
- High level of attention to detail and organisation, with a sense of ownership, pride and

responsibility for the accuracy of own work
- Good written and verbal communications skills, with an ability to adapt communication

styles to suite individual consultants and team managers
- A genuine interest in own development and learning needs, with the energy and desire to

act on them to improve own performance
- A professional and pleasant demeanour, with the desire to create good working

relationships with colleagues, customers and commercial partners.

**Qualifications and other requirements**
- Location: Within commuting distance of office location, essential
- I.T. literate, knowledge of the effective use of Microsoft (Word, Excel PowerPoint)

**Why Choose us**Our employee progression route has been created to ensure you are rewarded for your efforts with regular checkpoints in place where your salary will be reviewed to allow you to maximise your earning potential.
As well as being a great place to work, we offer impressive benefits too:

- NVQ and Insurance Qualification opportunities
- Core benefits including pension contributions and life assurance
- Great discounts on 100s of high street and online stores
- 25 days holiday and the option to buy up to 5 days more
- Cycle to work and travel loans for people wanting a greener commute
- Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

**The important extras**
- Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
- Hybrid working - option to work two days from home if you choose
- Full time/Permanent contract of 37.5 hours per week
- No weekends and every bank holiday off

**Where to find us**
We’re based in the heart of Sale Moor Village next to Sale Water Park, only a stone’s throw away from the M60 and just a short walk from the Airport Metro Link line and Sale Town Centre.
**What happens next**
If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘**Apply**’ today to take the next step in your career.
SP

**Job Types**: Full-time, Permanent

**Salary**: £24,650.00 per year

**Benefits**:

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