Customer Service Representative

5 months ago


Leicester, United Kingdom Get Laid Beds Full time

**Customer Service Administrator**

**Monday - Friday 12pm - 8pm (35 hours)**

**£24,000, (salary £22,000 + £2,000 shift bonus) + 28 days holiday + pension**

Join the Bed Revolution Customer Service Administrator Wanted at Get Laid Beds

Are you tired of the same old job opportunities? Well, rest easy because Get Laid Beds is on the lookout for a Customer Service Administrator extraordinaire to join our growing team in Glen Parva If you've got a knack for turning frowns upside down and possess the Jedi-like ability to navigate customer service waters with grace, then we want to hear from you

**Duties & Responsibilities**:

- Answering inbound sales and enquiries: Be the hero that rescues lost bed souls and guides them to comfort heaven.
- Dealing with third-party and internal courier services: Navigate through the logístical jungle like a bed ninja.
- Liaising with our Workshop & Dispatch teams: Coordinating to ensure beds fly out the door smoothly.

**Skills and Experience**:

- Experience in customer service is desired: Previous experience calming storms in the customer seas will be highly appreciated.
- Positive, calm, and polite manner: Channel your inner zen master even when faced with the wildest customer dreams.
- Ability to learn as you go and adapt to changes: We're a bed company, not a museum. Flexibility is key
- Google Cloud & Excel experience preferred: Spreadsheet wizardry is a plus - you'll be our bedsheet sorcerer
- A driver would be useful because of the evening hours and bank holiday buses
- During the evenings this role will rub shoulders with the Directors of the business, your professionalism in this role will be for all to see.

**Additional Information & Benefits**:

- 35h week permanent position: Because we believe in the power of beauty sleep.
- 12pm - 8pm with 1 hour lunch: Fuel up for your daily adventures Initial training will be 9am-5pm, which is likely to be 3 months. Shift allowance is payable for 12pm-8pm hours.
- Incremental annual bonus after 2, 3 and 4 years of service - £1000 each year.
- We work on Bank Holidays (except Christmas Day and Boxing Day): You’ll get to use your 28 days holiday whenever you like
- Free on-site parking, free tea and coffee, statutory pension.

**What happens when you apply**:
DreamJob #GetLaidBeds #BedRevolution

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you able to reliably and safely get to work in Glen Parva until 8pm and on Bank Holidays?

**Experience**:

- customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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