Advisor (My Housing Plan)

2 weeks ago


Hounslow, United Kingdom Adecco UK Full time

**Advisor (My Housing Plan)**:

- **Public Sector - Local Authority**:

- ** Full Time - Monday to Friday, 36 hours per week**:

- ** Temporary Role - 3 months with likely extension**:

- **Hybrid Working - mostly remote with occasional need to be in office in Hounslow**:

- **IT equipment provided**:

- ** £19.25 per hour PAYE / £25.01 per hour Umbrella**

**Adecco are recruiting for THREE Housing Advisors for a West London Local Authority.**

**Purpose of Role**
- To provide an efficient, customer-centred advice, support and practical assistance service for Hounslow Housing clients, enabling service users to make informed choices about housing options available to meet and resolve their housing needs, whilst preventing homelessness.
- To carry out holistic assessments of housing needs, devise personalised housing plans and provide timely and appropriate interventions and referrals, with the aim of minimising avoidable use of higher level statutory and crisis service provision (including emergency and temporary accommodation).
- Take proactive steps to prevent and resolve crisis across the housing, health and social care agendas.
- To provide the service in different locations and settings in the Borough, carrying out home visits as appropriate.

**Key Accountabilities**

1. To work effectively as part of the Housing Service, delivering corporate objectives through the work of the department and under the direction of the Divisional Head of Service through divisional service plans.

2. To work flexibly across the service area and with partners to achieve the objectives of the Council.

3. To work as part of multi-disciplinary teams to enable the breaking down of divisional and departmental barriers and to encourage the concept of both internal and external partnership working.

4. To work with key stakeholders, local residents and the voluntary sector in improving service delivery and promoting creative and innovative ways of working to improve efficiency and secure value for money.

5. To promote a philosophy of putting customer needs first at every opportunity and to put in place arrangements to action this.

6. To oppose and where possible eradicate all forms of discrimination, making a positive contribution to managing diversity, both as an employer and service provider.

7. To raise performance in Hounslow by contributing to a culture of continuous improvement.

8. To promote a positive image of Hounslow and to champion the interests of Hounslow's community, stakeholders and partners at external conferences, seminars and working parties as may be required.

9. To participate in the Council's emergency planning and responses to emergency situations when required to do so.

10.To assist in the conduct of elections when required to do so

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn


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