Switchboard Operator

THIS IS A 12 MONTH FIXED TERM CONTRACT

Applications are welcome from enthusiastic professional people who want to join our Unified Communications Department as a Switchboard Operator.

The fixed term contract/secondment opportunity provides time-limited resource to the service whilst we go through organisational change and the restructuring of our digital services.

Week One - 18.00 - 22.00 Tuesday, Wednesday, Thursday, Friday and Sunday evenings. (20 hours per week)

Week Two - 18.00 - 22.00 Wednesday, Thursday, Friday, Saturday and Sunday evenings. (20 hours per week)

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To operate the Hospitals ‘Avaya’ switchboard consoles in an efficient, courteous and friendly manner, answering calls within agreed timescales.

To operate the ‘2222’ emergency service, ensuring an immediate response to medical emergency, fire and security alerts.

To monitor medical gas, fire and other fault/alarm systems ensuring appropriate responses are undertaken as necessary.

To be pro-active in obtaining and recording details on the availability of all on-call staff, ensuring that the correct person is called when required.

To answer incoming telephone calls and enquiries.

To connect outgoing telephone calls made by users. To monitor and log, if necessary, information concerning all personal calls made by staff for re-charge purposes.

The efficient operation of the Hospital paging systems for both emergency and non emergency calls. To be fully aware of the Trusts ’Emergency Activation’ process and the Switchboard Operators responsibilities upon activation.

Respond promptly and take appropriate action (as per standard operational procedures) in the event of the activation of numerous alarms, which terminate in the switchboard room including fire and burglar alarms.

To monitor CCTV cameras within the switchboard areas when requested.

Maintain bleep equipment, i.e. changing batteries when required/requested, reporting to the line manager if repairs are required.

To provide Out Of Hours reception cover as required dealing with general enquiries.

Receive and document key transactions including accommodation for new and on-call staff.

To receive deposits for accommodation using debit/credit card transactions ensuring relevant paperwork (receipts) are completed in line with the departmental procedures.

Undertaking general photocopying duties.

Booking taxis for staff, patients and equipment.

To offer support and supervision when requested to new and junior members of staff.

Maintain high standards of personal presentation and hygiene during performance of their duties.

Flexibility in areas of work as required by departmental needs and service delivery and to comply with specific instructions and working patterns.

To work closely with management in producing a high standard of service to patients, staff and visitors.

The appropriate dress code must be observed (as per Trust and departmental dress code policy). This includes the wearing of and Identity badge at all times when on duty.