Private Banking Officer, Wealth Operations

2 months ago


Bristol, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Private Banking Officer, Wealth Operations
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

**What you'll do**:
In this key role, you’ll be providing crucial support to customers and colleagues in our cash transfers team. You’ll be managing the cash transfers process (end to end) in and out of the business, responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs.

You’ll also be:

- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Keeping accurate records of day to day operations, logging incidents
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences

**The skills you'll need**:
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

- The ability to work independently and be self motivated
- The ability to convey information in a simple and understandable way
- Microsoft Office skills, including PowerPoint, Excel and Word
- Excellent verbal and written communication skills
- Ability to prioritise multiple workstreams



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