Trainee Customer Experience Assistant

2 weeks ago


Leeds, United Kingdom Luscombe Motors Leeds Full time

As a business, we are extremely focused on our customers’ needs and on providing excellent customer service and experience. We believe a happy customer is one who will return to use our services time after time.

A fantastic opportunity has arisen to join our team for the role of a **Trainee Customer Experience Assistant** This is your opportunity to join an efficient, fast-paced, well-managed and expanding dealership in the heart of Leeds and develop and maximise your skills in customer interactions

**The main duties of the role include**:

- Answering customer phone calls and assigning the call to the relevant department
- Follow up of calls to ensure they have been actioned by the relevant department
- Maximise the relationship with our customers on a day-to-day basis
- Provide support to other departments if and when required
- Handle challenging calls and identify the most appropriate way of action
- Be an ambassador for our customers. Every action you take will be for the benefit of our customers
- Work closely with senior management to ensure our message to our customers aligns with the company’s strategic objectives

**Qualifications**:

- Previous experience in a retail, motor trade or hospitality environment would be advantageous
- Excellent written and verbal communication skills are essential
- Customers are and always have been at the heart of what you do
- In-depth training will be provided whilst working alongside the Customer Experience Director

**Profile**:
**Work Schedule** - Monday to Friday - 09:00 to 17:00

**Salary**: Dependant on age

Benefits: Profit share after 2 full quarters of working for the company, also after 12 months service, enrolment into a Private medical health scheme and there is auto enrolment into a pension scheme after 3 months service.

The role will be based at the Luscombe dealership in Leeds, LS10 1QR.

**Salary**: £6.83-£9.50 per hour

**Benefits**:

- Private medical insurance
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS10 1QR: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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