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Pottery Team Leader

3 months ago

Brandon, United Kingdom Center Parcs Full time

With up to 200 indoor and outdoor activities available, Center Parcs is the perfect place for families to try something new together. The Leisure team plays a key role in ensuring families feel confident, safe and happy during their activity, whatever their age or ability.

There are many opportunities in the Leisure team, and our offering of activities continues to grow. From donning an eye patch in Pirate and Princess Adventure, to whizzing around a track in Quad Bike Safari or scaling the forest canopy in Aerial Adventure, our focus is on delivering a quality experience that guests will remember, whether it’s their first or fiftieth time.

**POTTERY TEAM LEADER | £13.13 per hour**

The Pottery Studio is a very popular, creative environment which provides a wide range of pots for our guests to paint and take home as a reminder of their time at Center Parcs.

We are looking for an experienced leader to assist the Facilities Management team in delivering a safe and quality operation within our Pottery Studio.

You will deputise in the absence of the Pottery Assistant Manager as deemed necessary for the business. You will assist in maintaining a high standard of guest care, set high standards in building management and motivate and develop team members. You will also take responsibility for driving and developing demand and further opportunities to enhance the commercial management.

**Other duties include**:

- To take responsibility for staff and product development and the recording of staff hours, holidays and sickness
- To maintain the highest standard of guest care, building standards and cleanliness in line with company procedures
- Day to day supervision of staff ensuring the smooth running of all facilities
- Deal with guest queries and complaints when they arise as highlighted on the guest’s questionnaires, comment forms and letters
- Develop and manage demand and capacity during School peak / off peak programmes

**Due to the sensitive nature of this role the successful applicant will be required to undergo an enhanced Disclosure and Barring Service (formerly CRB) with Child List Barring Check. This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence.**

**HOURS OF WORK**

**This is a fixed-term role until June 2025.**

You will be contracted to work 90 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 7.30am and 9pm, working 2 out of 4 weekends.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

**ABOUT YOU**

**Essential requirements**:

- Supervisory experience in managing team and volume activities
- Good basic general education
- Computer literacy

**Desirable requirements**:

- Previous work experience in a Pottery studio or with ceramics
- Knowledge of Elite computer programme

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:9th April 2024 at 12 Noon

**Interviews to be held**:Week commencing 22nd April 2024

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**_ At Center Parcs, everyone’s welcome._**
- We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience._