German Speaking Customer Support

3 weeks ago


Ruislip, United Kingdom Think Specialist Recruitment Full time

We are currently recruiting for a globally known giant in their industry for a fully remote based role. They are looking for a competent Customer Service Support person that can speak and write in fluent German AND English to join them on a flexible andongoing temporary contract.

Previous customer support experience is needed to a degree, this can be face to face and in retail/hospitality or in an office based role, what is very important is that you have a positive and friendly character and the ability to learn product knowledgeand pick up new systems.

This is a part time position, working 22 hours a week, you are required to work 9am to 5pm on the Monday shift, and then can be very flexible with shifts for the rest of the week based on your availability.

This position will be weekly pay and dependant on experience be someone between £12 to £14 per hour + Holiday pay accrual.

**Key Responsibilities**:

- Provide an excellent level of service to customers across your allocated regions.
- Provide support on products to ensure quick and efficient resolution.
- Troubleshoot issues until resolution.
- Escalate issues to a colleague as required.
- Fluent in German AND English.
- Previous use of Zendesk would be beneficial, but not a requirement, training provided.
- Strong customer service or helpdesk experience again beneficial, but any customer facing experience of use.
- Ability to deal with technical questions and learn new product info.
- Excellent communication skills both written and verbal establishing good working relationships.
- Excellent organisational skills and accuracy to detail.
- Proficient in all Microsoft Office Packages particularly Microsoft Excel.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds, Bucks and Greater London area. We specialise in permanent, temporary and contract recruitment with areas of expertiseincluding: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.



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