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Lead Content Designer

4 months ago

Birmingham, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 299243**Salary**:

- £66,860 - £74,392- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Digital**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here.About the job

**Job summary**:
**Do you want to be part of our brilliant content design leadership team?**

**We’re** looking for a Lead Content Designer for the Customer Experience team**

You’ll be setting strategies to make sure content is joined up and meets users’ holistic needs across multiple user journeys.

You will make complex information and processes easy to understand and follow.

You’ll make sure the content DWP publishes meets users’ needs and the department’s goals.

You’ll work with and influence senior stakeholders while working across product, service, and departmental lines to make sure we deliver consistently for our users.

Millions of people access the GOV.UK site every day, to access support and information when they need it most. It’s critical we get it right. We want you to help us.

**Job description**:
A lead content designer is an expert practitioner with experience of large-scale and complex content projects. They assure the quality of content design across teams and its alignment to departmental goals. Using research data and other evidence, they translate user needs into content strategy across digital and non-digital services.

A lead content designer works closely with service managers, programme directors and other senior stakeholders to help to resource teams, resolve problems and develop future strategy.

They are an advocate for best practice in content design, leading on cross-cutting content projects and keeping up to date with industry changes.

**Role and Responsibilities**
- Provide expert advice and guidance to develop content strategy across digital and non-digital services that meets user needs and achieves business objectives.
- Champion user-centred content design at a senior level and promote the use of the best tools and methods, including using qualitative and quantitative data to help improve services.
- Translate user research outcomes into content requirements communicating those requirements to multidisciplinary teams
- Establish style guidelines and other standards to provide high quality content.
- Lead on the development of the content design community within the Shared Channels team, for example coaching and mentoring. It may also include managing a team of senior content designers.

**Person specification**:

- The essential criteria are outlined in the selection process details.-
**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Making Effective Decisions
- Seeing the Big Picture
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- User Centred Agile & Design Practices

**Benefits**:

- Alongside your salary of £66,860, Department for Work and Pensions contributes £18,052 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

**Salary Information**

Salary for this role is from £66,860 (Band min) to £74,392 (Band max).

Existing Civil Servants who secure a new role on lateral transfer should maintain