Infrastructure Engineer

2 days ago


Birmingham, United Kingdom Constant Recruitment Ltd Full time

**Infrastructure Engineer**

**Birmingham**

**Salary £39k + on call £43k**

We are looking for an experienced Infrastructure Engineer to join the UK team based at Birmingham during a time of exciting modernising transformation.

The Infrastructure Engineer will be responsible for the maintenance and upkeep of servers, hosts and networking devices whilst assisting the first line support engineers in the smooth running of IT systems.

Drive change and modernisation of IT infrastructure, keeping up to date with current datacentre technologies to improve performance and reduce costs and complexity.

Keep the requirements of the business in mind at all times and strive to improve the service levels towards the business

**Duties and Responsibilities**
- 2nd line telephone and remote support for users and act as part of an 24/7 on call rota.
- Liaise with colleagues to research problem and find solution or log/assign a call to the relevant support team and chase up the call until the issue has been resolved and the customer is satisfied.
- Escalate issues to 3rd Line central support teams, suppliers and management where appropriate.
- Complete daily checks following procedures.
- Maintain accurate authorisation lists that are freely available to all team, members, and management on request for inspection
- Assist with compulsory system reviews/audits
- To provide adequate capacity management for key business data servers, requesting business attention and escalating to management as appropriate.
- Ensure implementation and adherence to the Security Policy.
- Ensure best use of automated toolsets to assist with the delivery of all service
- To liaise with other departments and operating companies to achieve best possible operating practices i.e. that incidents and problems are reported correctly and resolved and that current procedures are adhered to.
- Plan and execute disaster recover tests of key IT infrastructure in line with security policies
- Monitor, manage and optimise LAN Infrastructure across the sites
- Provide support and cover to the user support engineers.

**Technical Skills**
- Microsoft Active Directory Technologies
- SharePoint 2016/2019
- Microsoft Office 365
- Microsoft Teams
- MS - SQL Server and optimisation utilities
- Setting up and managing LAN / WAN networks
- Virtualisation technologies (VMware preferred)
- Storage technologies
- Cisco networking
- VOIP PBX
- IP CCTV

**Desirable but not essential**

Knowledge of Managed Print Solutions, Veeam, DCS\Process Control Systems, Samsung Knox, Intune, Mcafee EPO Antivirus, Digital Signage Systems, SAP, Fortinet Firewalls, Microsoft Exchange, Microsoft Direct Access, BitLocker Encryption

**Hours**

8.30am - 4.30pm Mon-Thus

8.30am - 4.15pm Fri - with a 45 minute lunch break each day

25 days Holiday + 8 Bank Holidays



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