Store Host

3 weeks ago

Glasgow, United Kingdom Laings Full time

_**Could you help shape the future of Laings?**_
- **Are you looking for an opportunity to work with a renowned jeweller, who continues to invest in its people and their future?**_
- **Would like to join a supportive team environment designed to help you reach your career goals?**_

**The World of Laings**

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With six showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences - bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

**A Career as Unique as You Are**

You will be the face of our brand and the first point of contact with our clientele in-store. An important position holder, as our initiator of unique, welcoming, and unforgettable experiences for our customers. Delivering outstanding customer service, you will proudly uphold a high level of professionalism that is synonymous with our Laings standards. Our **Store Host** surprises and engages customers treating them to no less than a 5-star experience. _Our Glasgow Showroom team assist 37.5 hours per week, 5 days out of 7._
- **Here is How We See Your Role**:_
- Be proactive in approaching and enhancing the flow of our customers’ experiences in-store.
- Engage with our clientele, be curious to identify their needs and confidently introduce them to yourself and relevant team members.
- Support with planning and co-ordinating appointments as requested.
- Assist with sales or service teams across breaks and ask for additional support on the floor when required.
- Have an awareness in store, openly communicating with customers to manage waiting times appropriately.
- Offer an experience above and beyond, by guiding customers to seating and serving refreshments.
- Handover to Sales and Service team to neighbouring team members, ensuring the customer is directed to the right location.
- Foster relationships with return customers to our Stores.
- Be proactive and identify areas of improvement, be open to sharing ideas.
- Handle customer complaints effectively, yet compassionately knowing when to refer them to an appropriate member of our management team.
- Contribute to always ensuring excellent standards in-store.
- **The Perfect Person We are Looking For**:_
- Hold similar experience in the Retail or Hospitality sector, comfortable in delivering world class service.
- Ability to be flexible when it comes to meeting customer requests, ensuring that each customer is provided with a bespoke in-store experience.
- A great communicator, personable with a natural flair for striking up conversation.
- Self-motivated, enthusiastic and a competent multi-tasker.
- Impeccable personal presentation with an eagerness to learn and build on product knowledge.

**Why Laings?**

We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.

From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform.

**Engage with us**

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Supplemental pay types:

- Bonus scheme

Work Location: One location

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