Customer Service Administrator

4 weeks ago

Kings Hill, United Kingdom Pearson Whiffin Recruitment Ltd Full time

**Customer Service Administrator**

**West Malling (Hybrid Working)**

**£23,000 pro rata**

**35 hours per week**

**9-month FTC**

Fantastic opportunity for a n enthusiastic, and highly professional individual to join a large, successful, and well reputed business in West Malling as a Customer Service Administrator.

Joining a diverse, fun, and friendly team, you will be responsible for providing exceptional customer service to charities and customers.

**Duties include**:

- Acting as the initial point of contact when dealing with external customers, including high net worth individuals and charities understanding their requests/ needs to then offer expert advice and guidance, in accordance with SLAs and KPIs
- To actively understand and promote the products and services being offered
- Providing expert customer service at all times when liaising with external customers, reviewing, investigating, and making recommendations on all donation requests, ensuring that all payments are processed and completed in a timely manner
- To ensure client confidentiality and to adhere to General Data Protection Regulatory requirements
- To actively recognise and progress/hand off sales opportunities to the relevant teams to increase business
- To liaise and build strong relationships with internal teams and various stakeholders
- Carry out other various ad-hoc duties as and when required
- Experience within a Customer Service environment
- Knowledge of AML, KYC and general GDPR would be an advantage
- Previous work experience working within a regulated environment
- The ability to stay calm under pressure
- Great communication and interpersonal skills
- Experience providing first rate communications skills, both verbal and written
- A self-motivated and pro-active personality
- Experience managing customer expectations

The company is based in modern, open plan offices in a prime location, with great facilities and company benefits.

**_This role is being handled by Sammy Grove Senior Temporaries Recruitment Consultant of Business Support for Pearson Whiffin Recruitment._**

Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_

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