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Medical Receptionist

4 months ago

Norwich, United Kingdom UEA Medical Centre Full time

**IMPORTANT INFORMATION ABOUT THIS POST**

**This is a fast paced, complex, multi-tasking reception role. A great deal of motivation, initiative and common sense required. We are looking for a dedicated, hard working person who is a team player and likes a challenge.**

We are a very busy medical centre based on UEA university campus, providing NHS care to approximately 21,000 patients. We are looking for someone to join our frontline reception team. You must have an excellent telephone manner, strong communication skills, the ability to learn quickly and be able to deal with challenging/demanding/fast paced situations. Team work is key in this role. Attention to detail and fast/accurate keyboard skills are essential. This is a very active role. Full training and support provided in-house.

Act as the first point of contact for patients and other outside agencies such as the UEA, hospitals, ambulance service, pharmacies and internal staff. Helping to maintain a close and efficient working relationship between all as appropriate, whilst adhering to GDPR (data protection) and confidentiality. Assist with appropriate management of patient appointments into a variety of doctor, nursing and external clinics, deal with enquiries, assist with medication management (requests, queries etc), signposting where appropriate to other NHS services, process new patient registrations and other administrative duties. You will work as part of a team providing integral support to the Practice.

**Hours**
37.5 hours per week (full-time)
Monday - Friday, various shift patterns between 7.45am - 6.30pm.
Occasional Saturday morning

**Salary Scale**
£19,090 - £21,100 pa
- (£19,090 training rate for the first 6 months, plus minimum pay review pending in April-2023, followed by annual review)_

**Closing date: As soon as sufficient number of applicants have applied**

**Key Skills Required**
- 5x GCSEs at grade C (5) or above, must include Maths and English - essential
- Experience dealing with public - essential
- Experience with computers - essential
- Previous clerical experience - desirable
- Previous reception experience - desirable

**Personal Qualities Required**
- Enthusiasm and motivation
- Excellent telephone manner
- Ability to learn quickly
- Attention to detail and accuracy
- Ability to work unsupervised

**Duties and Responsibilities**
- Key holder - opening premises and setting up reception for the day, close down and lock up
- Booking patients into various types of doctor and nurse clinics for routine and urgent appointments, plus booking of additional service clinics (physio, mental health nurse, dietician, pharmacist, covid clinics etc) sending clinical questionnaires, text messages accordingly
- Use initiative to decide the most appropriate appointment type for each patient enquiry
- Answering general enquiries, explaining surgery procedures, transferring and directing phone calls around the practice as appropriate, taking and delivering messages promptly, dealing with tasks (internal message) correspondence
- Receiving and directing patients on arrival in a courteous and efficient manner as appropriate
- Repeat prescription management - taking and processing requests for repeat prescriptions. Reviewing usage and processing within administrative guidelines
- Workflow (ie scanning, data input) of documents relating to patient medical records
- Updating patient contact information and entering data onto medical records
- Registering new patients and temporary residents including entering data onto computerised system
- File management and re-organising individual patient’s records
- Ensuring that reception area and waiting room are left tidy and secure, ready for use by incoming colleagues, together with information about any unresolved or urgent matters
- Restocking of supplies
- Scanning and photocopying documents as required
- Acting as a chaperone for doctors/nurses where requested
- Supporting colleagues with training where appropriate
- Any other duties appropriate to the post including a share of sanitising premises in accordance with infection control guidelines, plus assisting with covid vaccination clinics (admin) in practice/offsite (if required). Job description not exhaustive

**This is a fast paced, complex, active role.**
Full training and support provided in-house.

**Benefits of joining us and there are plenty**
- Free onsite parking
- NHS pension scheme
- Comprehensive induction
- Study leave/training budget to support development
- In-house training programmes
- Occupational sick pay scheme (over and above statutory sick pay
- Excellent working environment and supportive practice
- Access to Blue Light card NHS discounts and savings, including discounted membership to the award winning Sportspark on campus
- Access to UEA discounts and savings, including heavily discounted bus passes
- 4 weeks annual leave (rising to 5 weeks annual leave after 2 years service) + share of bank holidays. Conti