Housing Officer

4 weeks ago


Berkshire, United Kingdom Hays Specialist Recruitment Limited Full time

Experienced Housing Officer needed
Housing Officer
Temp - 3 months initially
Bracknell, Berkshire - Hybrid working
£18- £24 per hour
Our client based in Berkshire is looking for a Housing Officer to own and manage the customer relationship, providing innovative mixed tenure landlord services within a patch which meet individual and community needs.
You will ensure the housing association delivers excellent tenancy management and leads in customer excellence. You will also be responsible for the below:

- Take ownership for a patch of properties and working with customers to ensure efficient tenancy and leasehold management including; letting empty homes, income maximisation and arrears management, setting service charges, resolving anti-social behaviourand managing casework,
- Ensuring customers' homes are safe in relation to gas and fire safety and repairs are carried out effectively, undertaking estate inspections and delivering agreed actions
- Working proactively with customers, manging expectations, to ensure that they are able to have successful tenancies and have a positive view of their environment and landlord
- Proactively supporting team members to deliver seamless services in line with the Corporate Strategy
- Delivering improved performance on key indicators including customer satisfaction, letting empty homes, post inspections, estate inspections and income collection



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