23/bbad - Health & Wellbeing Advisor

With the expansion of the Randox Health team we are currently looking to recruit a full-time Health & Wellbeing Advisor based in our Westfield site in London. The successful applicant will join a multi-disciplinary team and play an active role in providing an exceptional service to clients.

The role of a Health & Wellbeing Advisor is a dynamic, customer focused role, which is suited towards applicants who are hardworking and charismatic. The successful applicant will be responsible for ensuring customers have an excellent experience while within the clinic and that they feel comfortable at all times. Customer satisfaction is priority, ensuring that a high quality of service is provided.

We are looking for an individual who will assist Healthcare Professionals, to carry out a spectrum of duties. Their tasks include conducting clinical duties, in addition to carrying out, monitoring, and recording the results of medical tests, which the Healthcare Professional will analyse. To be successful as a Healthcare Assistant, you should possess an empathetic and nurturing personality.

**Duties and responsibilities**:

- Ensuring excellent customer service and coordination of diary management within the clinical environment.
- Maintain accurate client records and get involved in the end-to-end process.
- Carry out clinical testing including body composition analysis, spirometry, heart rate monitoring, sample collection, electrocardiograms, blood pressure.
- Help to ensure clinic is compliant with regulations set by the CQC. For example, hygiene, confidentiality, customer service, health, and safety.

**Requirements**:

- Educated to NVQ level 3 or above in a healthcare related discipline.
- Experience in delivering health screens, and customer facing experience essential.
- Accuracy in information recording and management and working to clinical procedure.
- Excellent interpersonal and communication skills - written and verbal.
- Ability to build rapport with customers, tailoring your approach to individuals.
- Empathy and ability to motivate customers to make positive health changes.
- Desirable: _
- Experience in private healthcare.

**About Randox Health**

For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.