Zero Carbon Living Ops Support Expert
2 months ago
We’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero - and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are - we can’t wait to meet you. Where in the world of OVO will I be working? Working within the Zero Carbon Living Ops Support Team at OVO energy you’ll play a key role supporting the delivery of Plan Zero by helping our members understand and implement the right physical interventions to drive them to zero carbon living. The energy industry has changed a lot in recent years, and we don’t expect that to stop any time soon. OVO Energy is changing too - we’re more than just an energy supplier, we’re leading the way in showing our customers the energy world of tomorrow. By creating innovative technology we’re helping customers manage their energy better, decrease their bills and drive their electric vehicles further - all whilst improving our planet for generations to come. Zero Carbon Living is the future for our customers, and a pathway to reducing their carbon footprint. Your role as a Zero Carbon Living Ops Support Expert places you in the position to help customers realise this future What will I be doing? As a vital part of the Zero Carbon Living Services department, you will be responsible for ensuring customers are supported throughout their Zero Carbon Living journey. From the second they enquire about our products, to the end of their product warranty, you’ll provide first class support across our products at different stages of our customers' experience. Some of the products supported in this team are electric vehicle smart chargers, solar panels and heat pumps. We also support the Energy Expert team - helping customers understand the energy efficiency of their homes and providing expert advice on both behavioural and product improvements. These are new and exciting products and that means we’re still learning We’re looking for people that can help us incubate products and learn everything we can about our customer journey so we can make recommendations for improvements as we look to offer products to more of our customers. Key responsibilities include: Knowing our products and customer installation journeys inside and out so you are able to give customers the confidence that we are the decarbonisation partner of choice Supporting the customers E2E journey across all ZCL solutions products inclusive of Electric Vehicle chargers and tariff, Solar PV and Battery storage, air source heat pumps and any new products ZCL brings to market. Be a subject matter expert on our comprehensive CRM system that supports all ZCL products and services. Supporting operational processes to from stock management to DNO applications Working with internal and external partners, such as booking, surveying, supply and installation teams to ensure we deliver the best experience possible and meet our SLA’s Logging all customer contact comprehensively, to ensure the information captured helps us identify key areas for improvement Owning live issues and progressing them through to resolution as quickly as possible and provide additional support where things haven’t quite gone to plan Actively own customer complaints, always do the right thing to ensure we’re getting customers back on track - escalating to central complaints by exception Using systems and your own knowledge to troubleshoot and diagnose issues and where you can, resolve them at the first point of contact Escalating to third parties and following up resolution of any issues that cannot be resolved by our team Bringing the customer into to room and advocating for product and service changes that could improve customer experience at every opportunity Supporting innovation projects, including recruitment and onboarding of customers - engaging customers on sharing the benefits of our trials and assessing their eligibility for products and services and making them aware of the benefits and supporting them with their innovation product in life Is this the job for me? As a minimum you will have: Excellent communication skills to include speaking to a diverse group of people, from installers, end customers, internal and external departments and organisations Strong organisation skills, high conscienti
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Zero Carbon Living Ops Support Expert
2 months ago
Bristol, United Kingdom OVO Energy Full time**We're making zero carbon happen** We're OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero - and it shows how we'll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? **Do...
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Zero Carbon Living Operations Lead
2 months ago
Bristol, United Kingdom Ovo Energy Limited Full timeWe’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero - and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great...
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Zero Carbon Living Advisor
3 weeks ago
Bristol, United Kingdom OVO Energy Full timeZero Carbon Living Advisor Zero Carbon Living Advisor Role OVO-View Location: Hub based! Bristol or Glasgow - hybrid working which would involve working from hub ⅔ days a week and the other days the option of home working Team: OVO Care, Account Management Salary : Starting base salary of £23,000 which will increase to £25,000 once your...
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Zero Carbon Living Advisor
1 week ago
Bristol, United Kingdom OVO Energy Full timeZero Carbon Living Advisor Zero Carbon Living Advisor Role OVO-View Location: Hub based! Bristol or Glasgow - hybrid working which would involve working from hub ⅔ days a week and the other days the option of home working Team: OVO Care, Account Management Salary : Starting base salary of £23,000 which will increase to £25,000 once your...
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Zero Carbon Living Advisor
1 week ago
Bristol, United Kingdom OVO Energy Full timeCompetitive salary with base starting from £21,878 + 9% flex pay + monthly cash incentive opportunities Location: Bristol Full time - 37 hours per week (shifts are Monday - Friday between 8am & 8pm, and every other Saturday and Sunday between 9am & 5pm) Due to the nature of the role, unfortunately we're unable to provide sponsorship for this...
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Zero Carbon Living Advisor
1 week ago
Bristol, United Kingdom Ovo Energy Limited Full timeCompetitive salary with base starting from £21,878 + 9% flex pay + monthly cash incentive opportunities Location: Bristol Full time - 37 hours per week (shifts are Monday - Friday between 8am & 8pm, and every other Saturday and Sunday between 9am & 5pm) Due to the nature of the role, unfortunately we're unable to provide sponsorship for this position....
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Zero Carbon Living Advisor
1 week ago
Bristol, United Kingdom Ovo Energy Limited Full timeCompetitive salary with base starting from £21,878 + 9% flex pay + monthly cash incentive opportunities Location: Bristol Full time - 37 hours per week (shifts are Monday - Friday between 8am & 8pm, and every other Saturday and Sunday between 9am & 5pm) Due to the nature of the role, unfortunately we're unable to provide sponsorship for this position....
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Zero Carbon Living Advisor
1 week ago
Bristol, United Kingdom OVO Energy Full timeCompetitive salary with base starting from £21,878 + 9% flex pay + monthly cash incentive opportunities Location: Bristol Full time - 37 hours per week (shifts are Monday - Friday between 8am & 8pm, and every other Saturday and Sunday between 9am & 5pm) Due to the nature of the role, unfortunately we're unable to provide sponsorship for this...
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Customer Service Advisor
3 weeks ago
Bristol, United Kingdom OVO Energy Full timeCustomer Service Advisor (Zero Carbon Living Advisor) Zero Carbon Living Advisor Location: Hub based! Bristol or Glasgow - hybrid working which would involve working from hub ⅔ days a week and the other days the option of home working Team: OVO Care, Account Management Salary : Starting base salary of £23,000 which will increase to £25,000...
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Customer Service Advisor
1 week ago
Bristol, United Kingdom OVO Energy Full timeCustomer Service Advisor (Zero Carbon Living Advisor) Zero Carbon Living Advisor Location: Hub based! Bristol or Glasgow - hybrid working which would involve working from hub ⅔ days a week and the other days the option of home working Team: OVO Care, Account Management Salary : Starting base salary of £23,000 which will increase to £25,000...
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Customer Service Advisor
2 days ago
Bristol, United Kingdom OVO Energy Full time**Role OVO-view** **Location**: Bristol or Glasgow - more on this below! **Team**: OVO Care, Account Management **Salary banding**:Starting base salary of £23,000 which will increase to £25,000 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous...
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Senior Net Zero Carbon Consultant
2 days ago
Bristol, United Kingdom Hays Specialist Recruitment Limited Full timeSenior Net Zero Carbon Consultant We are looking for a Senior Net Zero Carbon Consultant to join our team and work on strategic asset management and sustainability projects, including net zero carbon advisory. We are a leading provider of low carbon and renewable energy services within theUK, working for public and private sector Clients across a range of...
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Zcl Complaints Resolution Lead
2 months ago
Bristol, United Kingdom Ovo Energy Limited Full timeWe’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero - and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great...
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Net Zero Carbon Consultant
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Bristol, United Kingdom Datasource Full time**Introduction**: **My client offers hybrid working, with 1-2 days per week spent onsite as well as client site visits when required. The rest of the work can be done from home.** **My client is looking for a Net Zero Consultant who has a passion for sustainability and net zero, who is looking for an opportunity to develop with a leading...
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Gas Shipper Expert
1 week ago
Bristol, United Kingdom Ovo Energy Limited Full timeWe’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero - and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great...
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Gas Shipper Expert
1 week ago
Bristol, United Kingdom OVO Energy Full time**We're making zero carbon happen** We're OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero - and it shows how we'll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? **Do...
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Net Zero Carbon Consultant
2 months ago
Bristol, United Kingdom BSV Recruitment Limited Full time**The Job**: **The Company**: The world’s first engineering consultant to be certified carbon neutral. Their mission is to provide a pathway to net-zero-carbon for all the buildings we design. They need engineers who share this passion for sustainability design. Winners of the 2021 CIBSE Innovation Award, they are at the forefront of the industry, priding...
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Carbon Specialist
4 weeks ago
Bristol, United Kingdom Power Electrics (Bristol) Ltd Full time**Compliance Officer (Carbon Specialist)** As a Carbon Specialist, you will be providing specialist technical support on net zero carbon, whole life carbon management and carbon reduction. You will work in collaboration with colleagues to ensure net zero carbon objectives and project commitments relating to carbon emissions are delivered and timescales are...
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Low Carbon Project Officer
2 days ago
Bristol, United Kingdom West of England Combined Authorities Full timeJob Introduction The West of England Mayoral Combined Authority is seeking to appoint a Low Carbon Project Officer to join the Low Carbon Business Support team. **You will be a key player in leading our response to tackle the climate and ecological emergency. We are delivering on the West of England’s Climate and Ecological Strategy and Action Plan and...
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Low Carbon Project Officer
2 days ago
Bristol, United Kingdom West of England Combined Authority Full time**Job Introduction**: The West of England Mayoral Combined Authority is seeking to appoint a Low Carbon Project Officer to join the Low Carbon Business Support team. **You will be a key player in leading our response to tackle the climate and ecological emergency. We are delivering on the West of England’s Climate and Ecological Strategy and Action Plan...
