Care Co-ordinator
6 months ago
**Role: Care Co-ordinator**
**Hours: 37.5 hours**
**Location: Memorial Center Brynteg, Quarry Road, Brynteg, Wrexham, LL11 6AB**
**ROLE OVERVIEW**
The Coordinator will be responsible for the appropriate management and coordination of the care delivery team to ensure provision of commissioned services to the people we support and be the first point of contact for day to day operational requirements of care team and the people we support. This is a predominantly office based role with parking on-site.
We work with people who have varying degrees of physical/learning disabilities, autism and complex needs. We support individuals across Wrexham in locations such as Penycae, Rhosddu, Hightown, Brymbo, Rhosllanerchrugog and Ponciau.
**Key Responsibilities**
- Complete and maintain monthly schedules for your care packages in line with deadlines. Ensure your care team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate carer as soon as possible.
- Monitor and maintain the electronic call monitoring system with incoming and outgoing times
- System maintenance related to schedules and care packages ensuring hours and shift patters are correct at all times and any ended packages have been removed from the system
- Involvement in setting up of new package including system set up and co-ordination of introduction meetings, initial rotas etc.
- Involvement in relevant meetings related to the care of the people we support, these may involve, families, other professionals or the funders
- Coordinate collection of care records on a monthly basis.
- Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy
- To ensure management of employees sickness and absence as per company policies, including carrying out return to work interviews when relevant.
- General line management of your care delivery team, including managing availability or contractual changes, annual leave requests, other relevant HR issues and ensuring leavers are processed in line with company procedure.
- Provide support in relation to complaints, staff grievances and disciplinary issues.
- Participate in the on call service on a rota basis.
- Support the Recruiter by:
- Actively participating in monthly recruitment meetings to establish exact recruitment requirements
- Interviewing new care staff
- Monitoring compliance status of care delivery team and requesting appropriate documentation or training courses in a timely manner
**Your benefits**
Our colleagues are amazing and make a difference to people's lives every day. We recognise their hard work and dedication by offering a rewarding pay and benefits package alongside our fulfilling roles. This includes:
- Pay increases between roles
- Paid Social Care Wales registration for your first year
- Employee discount app and funded Blue Light discount card
- Enhanced family leave
- Free 24/7 external counselling service
- Access to external Wagestream app
- Paid training, inductions, DBS checks and qualifications
- Pension scheme and life assurance
- Long service awards
- Refer a friend bonuses
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