Care Coordinator

**Seaton and Colyton Medical Practice**

An exciting new position has become available at Seaton & Colyton Medical Practice for a **Care Coordinator**. Working 32 hours per week across 5 days (Mon - Fri) with 8/8.30am starts, the rate of pay will be £11.50 per hour.

The successful applicant will be a caring and compassionate individual, with a willingness to go that extra mile for patients. Proven experience in administration and customer service, ideally within a healthcare environment.

The world of General Practice is busy and ever changing so an ability to learn quickly and be adaptable to rapid change is essential. The role will require an ability to organise and prioritise your own workload, and so you should be comfortable working independently and as a committed member of a multi-disciplinary team.

**Key responsibilities**

Work with people, their families and carers to improve their understanding of the patients’ condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.

Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.

Support people to take up training and employment, and to access appropriate benefits where eligible, for example, through referral to social prescribing link workers.

Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about the person’s circumstances.

**Key Tasks**

**Enable access to personalised care and support**

Take referrals for individuals or proactively identify people who could benefit from support through care coordination.

Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.

Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

Use tools to measure people’s levels of knowledge, skills and confidence in managing their health and to tailor support to them accordingly.

Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register.

Support people to develop and implement personalised care and support plans.

Review and update personalised care and support plans at regular intervals.

Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the person’s care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes;.
- Scanning of letters and relevant correspondence into patients notes;
- Read Coding the information into the clinical system;
- Transferring relevant data from clinical correspondence and input into electronic
patient record.

k. Filing copies of discharge summaries electronically.

Ensuring security of data at all times. Analyse patient records and accurately record all relevant information.

**Coordinate and integrate care**

a. Refer onwards to social prescribing link workers and health and wellbeing coaches where required.

b. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

c. Record what interventions are used to support people, and how people are developing on their health and care journey

d. Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation

e. Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

**Professional development**

a. Work with a named clinical point of contact for advice and support.

b. Undertake continual personal and professional development, taking an active part in
reviewing and developing the role and responsibilities, and provide evidence of
learning activity as required.

c. Adhere to organisational policies and procedures, including confidentiality,
safeguarding, lone working, information governance, equality, diversity and inclusion
training and health and safety.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- C