Medical Receptionist

2 weeks ago

Redditch, United Kingdom Hillview Medical Centre Full time

Hillview Medical Centre are looking to appoint a medical receptionist at our friendly, supportive practice, to provide a high level of quality care to our patients. As a forward thinking and innovative practice, we require a similarly motivated and enthusiastic receptionist to join our team.

The role has become available due to promotion within the reception team.

The hours are 25 hours per week.

Monday to Friday 13.30-18.30pm

Reception staff are the forefront of the surgery and the first person that patients will often interact with. Reception staff are required to greet patients in person and over the phone, care navigate their requirements to ensure they receive the most appropriate services available, book appointments and communicate with other practice staff as required. Receptionists will receive training to generate prescriptions and deal with prescription queries. Continuous training is provided both in-house and externally both on the job and with protected learning time.

Previous surgery experience and knowledge of Emis is desirable but not essential. Care Navigation will play a large part in this role so individuals should be confident speaking to patients and able to communicate professionally and effectively. Personal development is encouraged so a positive attitude towards learning and improving knowledge and skills is required. Dedication to practice policies and values is essential; the practice strives to provide a high standard of patient care, both clinical and non-clinical. Experience of conflict resolution and difficult situations is beneficial and individuals should be able to display empathy and compassion. Good Grasp of IT is desirable, along with GCSE A-C or equivalent in Maths and English.

Staff are automatically enrolled into the NHS pension scheme. Staff are also entitled to 5 weeks annual leave + bank holidays.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 26/05/2023

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