Jeopardy Management Co-ordinator

3 weeks ago

Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

**Working Hours | Monday-Friday on a rota basis 8am-8pm (40 Hours)**
**Salary | £20,000 p/a**

Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Management Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.

As a Jeopardy Management Coordinator, you will be responsible for ‘on the day’ allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.

**Responsibilities of the role**:

- Allocation of work to field teams
- Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution
- Deliver inbound and outbound call metrics and maintain service level agreements
- Prioritise on the day work stack and allocate effectively to deliver client metrics
- Operate a duty of Care function for field personnel
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions

**What are we looking for**:

- Experience of working within a similar role.
- Excellent communication skills and a good telephone manner.
- Customer service experience - dealing with engineers is preferred but not essential.
- Good level of IT skills with experience working on Microsoft 365.

**Benefits packages**:

- Competitive salary
- Medicash Scheme
- Pension Scheme
- Gym & Retail Discounts
- X2 Life Assurance

**Should you feel you have similar experience and you’re looking for a new challenge then we would love to hear from you**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Cycle to work scheme

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- PRESCOT: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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