Reception/ Office Administrator

3 months ago

London, United Kingdom Supporting Care Full time

**Supporting Care** is an expanding leading home care provider in London since 2011.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a **Reception/ Office Administrator **to maintain and develop our home care services.

**ACCOUNTABLE TO**: Registered Manager/Deputy Manager

**Core Duties & Responsibilities as Reception/ Office Administrator**:
The Reception/ Office Administrator will provide full reception, secretarial and administrative support to all the services provided by Supporting Care Ltd and any other service within the premises, as may be required for the effective and efficient operation of and reporting on the services. The Reception/ Office Administrator typical responsibilities include:

- To perform reception and initial client support duties during the opening and closing hours of the service Monday to Friday 9-5pm and support the Team in the delivery of a professional service.
- Provide a warm welcome to all visitors. Dealing with telephone and face to face enquires in an efficient and professional manner. Offering visitors refreshment and directing them to the appropriate service manager.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- To provide secretarial and administrative support, including typing, minute taking, filing, data input, maintenance and management of information held by the Company as may be required.
- Ensure that all information is treated confidentially and to always have absolute discretion, complying with the Supporting Cares data protection procedures.
- To attend trainings and meetings as may be directed by the Manager, as appropriate to the position of Supporting Care Office Administrator.
- To administer, in co-operation with the Supporting Care Team, the managing timesheets, updating spread sheets including filing of Supporting Care Workers and client’s documents/file.
- To be lead person responsible for updating roster for covers during office hours of 9-5pm on ECM.
- Out of office hours on-call duty.
- To prepare and maintain full and accurate petty cash records of all transactions carried out on behalf of the Company to include preparing and processing bank transactions and reconciliations, other returns and assisting the Supporting Care Manager.
- To undertake weekly fire alarm test.
- To be the named person First Aid at Work.
- To prepare meeting room/hall for bookings.
- Outreach to local areas and publicising SC services
- Ensure carers are taking gloves/apron for clients when visiting office and updating Care Planner.
- Able to communicate at all levels from professionals to individuals who speak in English as a second language.
- To prepare and maintain all HR file/folder records in line with statutory and operational requirements.
- To be responsible for the compiling and collating of statistics for the Company required each quarter.
- To make sure all relevant documents are in client file, folder, and keeping a clear record. Inform client audit officer / line manager of missing or outdated files in client folder.
- To make sure all relevant documents are in carer file, folder, and keeping a clear record. Inform carer audit officer / line manager of missing or outdated files in client folder.
- Lead person for hall booking
- Key holder for opening and closing the office from 9am-5pm
- Assisting in tasks when applicable

**As a Reception/ Office Administrator, you will be offered the following**:

- **Salary: TBC**:

- A knowledgeable and supportive working environment
- Ongoing support and Professional Development
- 21 Days Holiday plus 8 days Bank Holidays
- Opportunity to work in an expanding leading home care provider

**We are looking for a Reception/ Office Administrator to join us who are**:

- 100% committed to helping improve the quality of life of vulnerable people
- Flexibility to cover on call to meet the needs of the business (essential)
- Knowledge of CQC standards and CQC Compliance (essential)
- Experience in minimum of 2 years + working within administrative department (preferred)
- Relevant qualifications in Health and Social Care (preferred)
- Basic skills requirement: including numeracy, literacy, and English-speaking abilities
- Good written and oral communication skills including an ability to be sensitive to the needs of clients with mental health issues and an ability to work collaboratively with a wide range of people including Social Workers, practitioners, and other professionals.
- Good IT skills including proven experience of using Microsoft Office, particularly Word, Excel and PowerPoint

**PERSONAL ATTRIBUTES**:

- Listening & responsive skills
- Organised and flexible
- Able to problem

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