Pleural Administrator

The post is multidisciplinary, encompassed to ensure the smooth running of the pleural department within the Respiratory Department through efficient and effective administration and direct participation within the team whilst being responsible to the Lead Pleural Consultant.

To provide an efficient, high quality comprehensive administrative support to the pleural and Respiratory teams at QEH.

To act as a central point of information and communication for the clinical team and patients.

To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley.

With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

The Trust has 7,500 staff and we have recently invested in our workforce to grow our establishment across a number of key services. In 2020 we won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work. We are accredited as a flexible working employer offering a number of flexible working options for staff. We are also accredited as a London Living Wage employer for our substantive, bank and contractors.

Managing own workload and time to support the pleural clinical staff.

Administrating referrals from electronic Referral Service and from in-hospital, appointing on hospital iCare system(s).

Using initiative to manage time during busy periods and to prioritise workload depending on clinical need and importance.

Triaging phone and walk-in enquiries, delegating clinical responses to clinical team and self-dealing with admin enquiries.

Dealing sympathetically with anxious, upset and nervous patients.

Provides non-clinical advice to Ward patients and Out-Patients and medical staff.

Greet visitors in a friendly welcoming manner, and provide appropriate help or advice, direct users to departments/rooms.

Answer telephone enquiries, dealing with recording and passing on messages appropriately.

Arrange and co-ordinate meetings as required

Typing Pleural Clinic letters.

This job description describes the main areas of responsibility for the post. It is expected that the role will evolve over time and the job description may be altered following consultation with the Post holder.

Retrieving patient results/reports on lab database when required.