Memorial Consultant

**Memorial Consultant**

Permanent Full-time

Aldershot Care Centre, Aldershot, Hampshire also covers the Farnham and Godalming area.

£21,805.10 per annum + (On Target Earnings) + Company Benefits

38.33 hours per week (Monday - Friday 09:00 am - 17:00 pm )

Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession, and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations. We aim to do this by persistently delivering excellent client service through the continued dedication of our people.

Established in 1857, we are renowned for being the first funeral director in Aldershot. Our years of serving the town’s families, along with those from the surrounding areas in Hampshire and Surrey, means we have the expertise to tailor a bespoke funeral that meets the needs and wishes of you and your family.

We can cater for all faiths and cultural requirements, as well as arrange humanist funerals. We are also pleased to offer alternative funerals, such as woodland burials, along with the more traditional send-offs.

Our funeral home has disabled access and can be found on the High Street in Aldershot. We serve all areas of the town and are also easily accessible to communities from neighbouring localities such as Ash, Badshot Lea, Farnham and Hale.

Aldershot Care Centre are looking for a professional and compassionate individual to join our collaborative and dedicated team as a Memorial Consultant. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, dedicated, and supportive management team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also aim to promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

**What Will I Be Doing as A Memorial Consultant?**

As a Memorial Consultant, you will ensure that all memorial enquiries and potential memorial requirements are handled to the highest standards of professionalism.

Other duties will include:

- Answer the telephone, dealing with memorial and Funeral Director’s enquiries
- Meet with clients both during office hours to discuss their memorial requirements
- Arrange memorial orders always ensuring that the client is well advised, informed of all options and accurately advised of costs
- If required, accompany the client to visit the completed memorial
- Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with crematorium regulations
- Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders
- Establish and maintain good relationships with the Clergy plus Crematorium staff
- Liaise with Funeral Directors and Ministers, ensuring any specific requests from the family are inputted in the database regarding services that are carried out
- Preparation of banking, client invoices and supporting credit control with branches
- Maintaining and inputting accurate cremation records

**What Do I Need?**
- Proactive approach and willingness to communicate effectively with a range of people, both in-person and by Telephone
- Ability to successfully multitask and meet deadlines
- Excellent organisational skills and high attention to detail is essential
- Experience using Microsoft packages (Outlook, Word, and Excel)
- Presentable at all times, acting with professional conduct and showing empathy.
- A passion for customer service.

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**_
Dignity Plc is an equal opportunity employer where we celebrate diversity across our business. We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit and business need._**

**What are the next steps?**

**Equality, Diversity and Inclusion Statement**

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