Pre-sales Administrator

4 months ago

London, United Kingdom London Business School Full time

The Role
**_ Are you a creative thinker looking to positively impact your team?_**

As a key member of the Digital Learning Online Programme Team, the Pre-Sales Administrator is responsible for two key areas: pre-sales and admissions alongside system administration and reporting.

You will be responsible for ensuring that the Admissions CRM system and School Database are up-to-date and accurate, and that all administrative requirements for the smooth operation of the Admissions function are completed to a high standard. These will include: CRM data entry, generating CRM reports, School database entry and management, and financial management including generating invoice requests.

Main Responsibilities
- Providing high-quality service provided to prospective or current student/client/ stakeholder.
- Timely response to and resolution of enquiries, requests and issues.
- Meeting or exceeding targets and metrics.
- Contribution to the achievement of team targets.
- Responsible for up-to-date diary management.
- Accuracy and integrity of data in business systems.
- Development of relationships within and outside the team, and positive feedback from colleagues.
- Compliance with processes, procedures and standards.
- Contributions to process reviews and operational improvements.

Who we are looking for
- Excellent customer service skills.
- Experience of working in a customer facing environment.
- Proven track record of delivering against Key Performance Indicators or metrics.
- Good communication skills and the ability to address a variety of stakeholders.
- Sound working knowledge of standard IT packages, systems and/or databases.
- Experience of software related to own area of specialism.
- Proactive approach to relationship development with colleagues and stakeholders.
- Good time management skills with the ability to organise and prioritise.
- Good team working skills and the ability to work collaboratively.
- Experience in standard financial management processes.

What you can expect from us
- Generous annual leave of 27 days PLUS extra between Christmas and New Year
- Automatic enrolment to a fantastic workplace pension scheme
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

**Our commitment to driving inclusion and belonging**

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Why London Business School
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

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