CRM Executive

3 weeks ago

London, United Kingdom Ambition Europe Limited Full time

A reputable, international law firm with a focus on technology is looking for a talented CRM Executive to join their team The CRM vision at this firm is to use intelligence to create value for their clients and sustainable long-term relationships for thefirm. This exciting role underpins a number of firmwide projects and is an integral part of the firm's data drive strategy This firm offers hybrid working and a supportive, friendly environment.

What you'll do The main objective of the role:
Promote user engagement
- Provide advice, first-line support and resolve routine queries for 1500+ users
- Work closely with the Senior CRM Executive to monitor and maintain high levels of system, data, compliance and best-practice standards
- Proactively seek user feedback and incorporate this into new processes, training options and projects work.
- Build relationships with a range of users in order to understand their roles, priorities, business objectives and how OnePlace could make their lives easier.
- Work alongside the senior team to understand each function's strategy, objectives and best practices for how to improve their e-marketing and BD targeting. Advise and assist MBD colleagues on best practice use of CRM in day-to day activities.

Encourage user behaviour change through training and comms
- Continuously improve training programmes: gather innovative uses of our CRM systems.
- Collate and incorporate case studies and success stories for internal communications.
- Constructively challenge existing CRM processes, making recommendations that will increase team efficiency.

About you
- Previous experience working with a Contact Management System and working within a Marketing team in a professional services firm is essential.
- The role is suitable for an individual who understands the business needs of key users, can engage with them effectively in classroom settings as well as 1-2-1, and thrives on finding practical solutions to their challenges using the existing and emergingfunctionality of our CRM system.

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