Outreach at Home Coordinator

3 weeks ago


Hampshire, United Kingdom Headway Portsmouth & SE Hants Full time

**About us**

Headway Portsmouth and South East Hampshire is a registered charity (Number 1086140) offering support, advice, and information to adults with acquired brain injury living in the South East Hampshire area. The organisation has been in operation since 1986 and is run by a Service Manager who is responsible for the day to day running of the service.

**Main Duties and Responsibilities**
- You will be the main point of contact for survivors and their families; providing information, emotional and practical support and signposting when they have been discharged form hospital.
- Guide and support individuals in challenging decisions about welfare benefits entitlement, including writing appeal and review requests on their behalf and representing the individual at tribunals.
- Liaise with statutory bodies (including the DWP, Inland Revenue and local authorities) on behalf of clients to progress their claim.
- Gather relevant supporting evidence from appropriate medical and social care professionals.
- Support and advocate for service users in respect of other administrative, financial, health and social care issues
- Signpost clients to appropriate agencies for help with specialist advice beyond the remit of the service.
- Maintain case records in line with the requirements of Headway Portsmouth.
- Maintain records on numbers and outcomes of service users who have benefited from the service.
- Write monthly reports to track your progress and the impact the work is having.
- Working with Hospital Coordinator coordinating all referrals ensuring they receive the right support and signposting to our outreach
- Any other duties as required.

**Professional development**
- Maintain and develop personal expertise and knowledge by reading, networking and further training in order to develop professional competence and to contribute to the development of competence within the team.
- Support the induction and orientation of new staff and volunteers
- Keep abreast of developments in the field and to increase skills and knowledge by participation in courses, in-service training etc.
- Keep abreast of relevant research underpinning your area of service in order to inform and maintain evidence-based practice.
- Support the service in raising awareness concerning issues of acquired brain injury

**Organisational responsibilities**
- Support the implementation of Headway Portsmouth policies and any shared protocols to ensure a safe environment exists for the staff and users of the service.
- Represent the service and participate in any meetings as requested.
- Represent the service in the wider community
- Support the service in raising awareness concerning issues of acquired brain injury
- Other occasional duties as required to assist Senior Management
- Act at all times in accordance with the policies of the organisation
- Deliver a service which promotes equality and diversity by giving equal and fair access and identify and resolve perceived or real inequalities
- Ensure that customer service standards are met, and customer satisfaction is continuously improved

**Confidentiality**
- Always ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity
- Comply with the requirements of the Data Protection Act

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £11.50 per hour

Schedule:

- Monday to Friday

Work Location: One location

Application deadline: 24/02/2023
Expected start date: 03/04/2023


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