Customer Service Associate
3 weeks ago
Customer Service Associate
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base Location: Reading
**Salary**: £22,200 - £33,400
Working Pattern: 6 month FTC | Full Time | Flexible working patterns available
What is the Role?
The Customer Provisioning Team is responsible for ordering and delivering services ranging from telephony solutions to high speed fibre circuits from other licensed operators such as Openreach, Vodafone, Virgin Media and TalkTalk.
This is an excellent opportunity for a highly motivated individual to join our provisioning team based in Reading. You'll be responsible for pro-actively managing the delivery from multiple telecoms suppliers, liaising with customers on service delivery, provide regular updates and handovers upon competition.
You'll deal with customers and project managers on all aspects of service delivery as well as managing customer and supplier escalations. Managing customer expectations whilst delivering exceptional customer service will be a critical part of your role.
What do I need?
Excellent communication skills.
A proven track record of dealing with customer enquiries and orders in a fast paced, telecoms customer service environment.
Good product, process and industry knowledge for telecoms products.
Ability to work under pressure.
Precise and attentive to detail - Quality focused.
EXTERNAL ONLY: If you successfully secure a role with us, you'll be required to complete our pre-employment screening process before joining.
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