Parts & Warehouse Assistant

2 days ago


Haslemere, United Kingdom Redexim UK Full time

**RECRUITMENT FOR**

**PARTS & WAREHOUSE ASSISTANT -**

**REDEXIM UK**

**APPLICATION PACK**

1

**PARTS & WAREHOUSE ASSISTANT**

**Redexim UK**
Redexim UK is part of the Redexim BV group that manufactures specialist machinery for the maintenance of sports turf surfaces. As a world leader in turf maintenance equipment, we have continued to develop an innovative and comprehensive range of products for our global customers.

Through our continuous engagement with our customers, we aim to fully understand their requirements and desires. To complement our broad range of products, we also offer leading after-sales and service programs. This includes a UK-wide distribution network, that provides the spare parts to keep our equipment running at all times, and reducing any potential down time.

Due to retirement we are seeking a Parts & Warehouse Assistant to maintain and improve our service standards.

**The Role**
This role is based in Haslemere, Surrey and will manage the day to day aspects of the company’s spares ordering, stock holding and other warehouse duties in order to achieve:

- Efficient stock holding and management
- A high standard of customer service for orders and enquiries
- Preparation of machines for transport and dispatch
- Working as a constructive member of the company’s office based team

**Responsibilities**
As detailed on the Job Specification below

**What you should have**
Appropriate skills for the role to include demonstrable relevant experience ; core knowledge of Microsoft Office and Sage experience beneficial but not essential.

**What we offer**
Competitive salary dependent on experience, 25 days annual leave per calendar year plus bank & public holidays, a defined contribution pension scheme and death in service life insurance.

**How to apply**
See below.

**Closing date: Open ended**

2

**Job Specification**

1. Position / Job Title:
Parts & Warehouse Assistant

2. Reporting To:
Finance Director / Technical Services Manager

3. Key Objectives:
3.1. To ensure that, within one working day of receipt:

- All customer enquiries (from end users and dealers) are answered
- All machine and parts orders are processed, with availability/despatch dates advised / agreed.
- All support information (literature / technical pricing etc.) is made available.
- All technical requests are actioned.
3.2. To ensure that all parts are despatched on time (as advised to / agreed with the customer) from Haslemere; OR, orders are placed with suppliers for direct despatch to customers by the agreed date.

3.3. To maintain stock levels within the minimum/maximum levels as set from time to time at Haslemere.

3.4. To actively promote to Dealers the stocking and marketing of the Company’s parts programmes to their end customers and the holding of targeted stock levels of wear parts by the Dealer.

3.5. To maintain the Company stores areas in a clean, tidy and accessible layout.
3.6. To accurately utilise the Company’s administration systems without errors.
3.7. To work with colleagues in carrying out all other necessary tasks to assist in delivering support to the Company’s current and potential customers.

4. Key Tasks:
4.1. Incoming Enquiries / Orders
- Handle all incoming enquiries / orders.
- Ensure all enquiries answered directly / by colleagues.
- Process orders into Company systems.
- If account holder, confirms terms of account.
- If no account, handle in line with Company policy on supplying non
- account holders / payment method.
- Confirm availability / despatch date to customer.
- Supply all agreed support material / literature / parts lists etc.
- Confirm full, accurate customer details.
- Ensure the order is within account credit limit or paid.

4.2. Despatch:
4.2.1. From Haslemere:

- Pick and pack and despatch to meet delivery time agreed with customers.
- Arrange transport to meet agreed delivery time /date.
4.2.2. From Suppliers (particularly Redexim):

- Place order with supplier for despatch direct to customer, to meet agreed delivery time / date.
4.2.3. Administration:

- Ensure all necessary paperwork is raised for each despatch.
- Complete all tasks within the Company’s administration systems to allow the invoice to be raised, with all necessary information - pricing, discounts, payment terms / method,

3

extra charges (transport / next day delivery etc), full customer details etc.

4.3. Stock Levels at Haslemere:

- Ongoing regular stock checks to identify the need for ordering replacement stock to maintain max. / min. levels.
- Place orders with suppliers against agreed prices / delivery times.
- When required arrange transport in for goods ordered.
- Input all supplier orders into the Company administration systems.
- For stock delivered to Haslemere physically receive delivery, check against supplier paperwork, book onto the Company stock system, and place in the correct store location.
- Immediately report all damaged / missing items to transporter and supplier.

4.4



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