Account Manager Europe

1 month ago


Manchester, United Kingdom Diversity Travel Full time

**Job description** We are a successful travel management company for the charity and academic communities and we’re proud and passionate about what we do.

We are currently looking for an SME Client Account Manager to provide a telephone-based account management service to our clients in Europe. Fluent in either Dutch or German, you will maximise client satisfaction and support long term client retention andgrowth. Primary responsibilities will include:

- Identify and qualify up-selling and potential new sales opportunities to increase growth and revenue by calling clients within an allocated spend in the UK and Europe
- Prioritise opportunities and time accordingly to achieve targets whilst managing customer expectations
- Work to a personal sales plan that drives activity levels and encourages growth and retention
- Work closely with the operations, finance and IT teams to ensure clients’ needs are met and exceeded
- Monitor competitor activity and travel industry changes which may impact Diversity Travel and its clients
- Maintain CRM information in line with the sales policy
- Prepare, analyse and deliver client management reports
- Present web demonstrations to customers
- Work across all Diversity Travel markets as required

**Requirements**:

- **Fluent Dutch or German language skills essential**:

- Sales focused and ability to achieve targets
- The ability to develop and nurture strong working relationships internally and externally
- Occasional travel to Europe
- A demonstrable ability to offer exceptional support and present, negotiate and close renewal sales at the highest level
- Commercial acumen - particularly in sales analysis and forecasting
- Highly organised & able to achieve results through effective planning
- Strong IT skills - particularly Excel, Word, PowerPoint and CRM systems

In return you’ll receive some fantastic benefits:

- Salary to £28k (pending experience) plus performance related bonus (OTE £10k).
- 24.5 days holiday (plus bank holidays), rising to 25.5 days
- Option to buy or sell additional annual leave
- Excellent opportunities for internal progression
- Pension
- Employee Assistance Program
- Life Assurance
- Season ticket loan
- Discounted staff travel
- Cycle to Work Scheme
- Central Manchester offices
- Team nights out

If you are interested in our SME Client Manager role and meet the requirements above, then please do get in touch. Our hours of work are 8.45am - 5.30pm, Monday to Friday. **This is a hybrid role which will require very occasional travel to Europe.



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