Evening Cleaning Supervisor
7 days ago
Evening Cleaning supervisor, part time 17:00-21:00, Farnborough GU14 0FB
Contract Type: Permanent
Hours: 20 hours per week / 4 hours per day 17:00 - 21:00hrs Shift Pattern: Monday to Friday
**Salary**: £10.09 per hour LOCATION: Summit Avenue, Farnborough, GU14 (near to Fleet Spurs/Motorway)
Essential Requirements:
- Previous Supervisory Experience Required
- Must have cleaning experience
- Good understanding of Health & Safety
- To be competent in the use of Microsoft Office: Outlook, Word and Excel
- This role will require you to be flexible with your working hours due to cover requirements
Job description
- This is a hands-on cleaning supervisor role, you will be required to undertake the cleaning to ensure that the service is delivered effectively and efficiently to a high standard, undertaking: spot cleaning carpets; Cleaning: Offices, Meeting Rooms, Kitchenareas and Specialist Workshop, Atrium & floor cleaning. Deep cleaning of toilet areas, stripping and polishing floors, burnishing and buffing floors.
- Must be prepared to use and train staff on various pieces of cleaning machinery: T3, T5, Multi-wash, Scrubber/Dryer etc
- Support the Account Manager and Daytime Site Supervisor to deliver the Hygiene and Environmental requirements on the contract
- Organise and lead the evening team ensuring that the contract service delivery is of a high standard, meeting all SLA's agreements in compliance with contractual obligations.
- Monitor work performances with QAudits to ensure the correct standards are being met.
- Keep open lines of communication between the team, other Supervisors and the Mitie Management Team
- Participate in the daily planning of staff, including plan/organise overtime when there is a shortfall ensuring Account Manager is kept informed
- Deal/address with staff issues/concerns and record appropriately
- Ensure that staff, are fully aware of the level of expectations/standards required to meet the contractual needs
- To actively promote and support management and participate, in developing and delivering the team day to day training and ensure your own personal online training courses are completed in a timely manner
- Ensure Health & Safety procedures are being adhered to at all times
- To manage and control issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in hand
- Report all accidents and / or potential hazards to the Account Manager and MITIE Lifeline
- Deal with Customer complaints immediately and in a professional manner
- Adopting the clients "Don't Walk By Attitude" report any damage or defects to the Helpdesk and Account Manager and log where appropriate
- A flexible approach to the job role is required
- Motivate and develop the staff to encourage good team spirit, healthy work ethics and a culture of high performance
- Assist the Account Manager in recruitment of staff, maintaining accurate attendance records, ensuring that the signing in/out register is updated and populated daily
- Conduct equipment condition audits highlighting defects to the Account manager, ensuring faulty equipment is out of reach to operatives until deemed safe to use.
- Assisting Account Manager in auditing all equipment stores, materials storage cupboards ensuring they are kept clean, secure when not in use in compliance with COSHH, CHIP.
- Undertake such other duties appropriate to the level and character of work as may be required within the Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
Person Spec
- This is a part time post: 5 days per week, minimum 20 hours per week, Monday to Friday
- Demonstrate good decision-making skills in a timely and confident manner
- Drive for continuous improvements in service delivery, ability to generate novel and creative solutions to challenges with progressive outcomes
- Ability to consistently promote and maintain high standards of quality of work
- Able to use own initiative, ability to challenge, push the organisation and self to excel and achieve
- Deal with complaints and rectify immediately
- Ability to effectively organise and plan work according to organisational needs
- Train new employees and ensure they are competent to carry out their role as Hygiene & Environmental Operatives
- Ability to effectively work and collaborate with others towards a common goal
- Maintain any records as requested by manager/Mitie procedure: Competencies/Manual Handling Awareness/Toolbox talks/Cleaning check sheets and machinery check sheets
- Communicate clearly and effectively with people inside and outside of the organisation
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