Accommodation Warden

**Job title**

Accommodation Warden

**Responsible to**

Service Manager

**Hours of work**

36 hours per week (average)

Working both night and day shifts over 7 days, including weekends

**Pay**

£11.63 per hour

**Holidays**

28 days per annum including statutory holidays

**Department**

Hope House Emergency Accommodation

**Main purposes of job**

To provide a supportive role to service users and ensure the security and health and safety of our accommodation services

**Main duties**

Ensure the security and safety of the building, following all Health & Safety procedures.

Reporting of repairs of domestic equipment and appliances, to the service manager.

Responsible for implementing hostel rules and regulations regarding client safety.

Cleaning and laundry services as required.

Ensure garden areas are kept in a clean and tidy condition.

Ability to deal with conflict and challenging behaviours.

Meeting the requirements of the rota system, whilst providing cover for leave as required.

Actively involved in team meetings and attending regular supervisions.

Work as part of a team to deliver a professional service.

Work in line with Hope policies and procedures and the requirements of funders to ensure effective service delivery.

Ability to maintain professional, timely and accurate records.

Attend appropriate training and development opportunities as required.

Provide ongoing support to service users in line with support plans.

Commit to a service user centred approach.

**Qualifications and Training**

GCSE English

GCSE Maths

Evidence of commitment to continuing learning and development.

Ongoing training provided.

**Aptitudes, Skills and key competencies**

Strong ability to maintain professional boundaries with service users.

Excellent communication skills, both written and oral.

Empathic approach and understanding of the client group supported by Hope.

**Personal Qualities**

Strong inter-personal skills and the ability to work with a wide range of vulnerable service users from diverse communities.

Confidence to deal with stressful and crisis situations.

Excellent communication, listening and recording skills.

Experience of lone working and also part of a team

Able to work flexible hours to fulfil rota requirements.

Committed to a continuous development of skills and knowledge and to undertake training relevant to the role.

An understanding of working within the voluntary sector.

An understanding of mental health and drug and alcohol issues.

An understanding of the effects and impact of homelessness.

**Physical Requirements**

Ability to physically undertake the duties of the position

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £11.63 per hour

Expected hours: 36 per week

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

Application question(s):

- This post is mainly night shifts with some day shifts to cover weekends on a rota basis. Are you happy to work these shifts?

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person