Operations Facilities Manager-bradford

3 days ago

Bradford, United Kingdom Highfield Professional Solutions Full time

**Operations (Facilities) Manager**
**Bradford
£40-43k+car package**
**The company**
Our client employs 11,000 people, who are behind the critical services the country relies on every day. They are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of thecountry.

**The role**
We have a fantastic opportunity for a Permanent Facilities Operations Manager to join our clients PFI contract within our Bradford Schools portfolio. The portfolio is split over two Phases and has 7 sites with 10 schools in total.
Reporting to the Account Manager you will have the direct responsibility for the operational & contractual delivery of Hard & Soft Facilities Management Services in accordance with the Service Level Agreement.
You will be responsible for:
Manage operational performance in accordance with service level agreement.
Managing relationships with Customers to achieve high levels of customer satisfaction. Be the point of escalation in respect of all customer issues (complaints). Managing the annual customer satisfaction survey and dealing expediently with all actions.
- Attend monthly meetings with school business manager and client.
- Responsible for the delivery of revenue targets through effective budget management.
- Manage service delivery to ensure that it is effectively mitigated to avoid penalties, meeting all KPIs.
- Monitor and review Supply Chain performance.
- Manage supply chain to ensure works are carried out on time and in budget
- Direct Line management for team of caretakers & cleaning staff. Approx 40
- Ensure compliance with relevant Health and Safety legislation and Health and Safety Management system. Accountability for H&S culture via delivery of toolbox talks, safety bulletins etc.
- Carry out monthly compliance audits in both Hard FM and Cleaning.

**Could this be for you?**
- Educated to Degree level in Facilities Management or demonstrate such a level of equivalent qualifications and experience
- Professional Membership of a relevant professional association, e.g IWFM, BICS is desirable
- Knowledge of the management and provision of Hard & Soft FM services for a multi-site operation
- Experience in the development and implementation of Service Delivery Plans, policies, procedures/process, and systems enhancement for (Hard & Soft) FM Services.
- Knowledge of legal/regulatory requirements relating to premises Health and Safety support services, including Fire Risk Assessments, Legionella, Asbestos, Control of Contractors, CDM and workplace assessments.
- Excellent planning and organisational skills for programming and managing works and services.
- Ability to develop and maintain productive working relationships with all stakeholders
- Excellent customer relationship management skills
- Ability to develop and implement policies and operational systems and procedures
- Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources

**Why apply?**
When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward andbenefits program
- Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with flexible work patterns.
- Career Development - Exceptional development and progression plan
- Pension - Generous Pension scheme which we will contribute to
- Holidays - Minimum 24 days holiday + Bank Holidays
- Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
- Save - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
- Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
- Company Car

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