Salon Host

5 months ago

London, United Kingdom Strip Wax Bar Full time

**Full-Time, Part-Time**:
**Location: Multiple**:
Reporting directly to**:Salon Manager**

**As the Salon Front of House, you will hold a vital position in the salon. You must always set a good example and have the company’s best interest at heart. As a company we are totally committed to training and developing our team. It is vital that the team follow the company procedures.**

**Below is an outline of your direct job description as Salon Host**:
(as the front of house you will also hold partial responsibility for the smooth running of the salon and team.)
- To ensure the smooth running of the salon by directly supporting the Salon Manager and to operate the salon fully in their absence.
- To lead by example with professionalism, punctuality, honesty, and efficiency, at all times.
- To understand the targets set for the salon and personal KPI’s.
- To be involved in promoting and overseeing a high level of customer service throughout the team.
- To ensure that the company health and safety procedures are always maintained and any updates are implemented immediately if salon manager is absent.
- To ensure a high quality of cleanliness and hygiene throughout the salon, staff areas, storage areas and offices.
- To ensure that correct guest data is taken and used in accordance with GDPR.
- To help deal with guest complaints fairly and keep a concise record of this.
- To help with the induction process of all new team members.
- To attend regular team meetings.
- To ensure maximum appointments are booked through diary management.
- To ensure that each team member is presentable, in accordance with a high-quality salon standard.
- To monitor the time keeping of all team members and inform Salon Manager if required.

**BELOW IS AN OUTLINE OF WHAT IS EXPECTED FROM ALL STRIP EMPLOYEES**:

- To arrive at the salon at least 15 minutes prior to your shift. (30mins for keyholders)
- To call the Salon Manager (managers to call Area Manager) before 7:15am if you are unable to make it into work.
- To welcome, be aware of and make eye contact with every client in the salon and not just your own.
- To always remember to smile, be professional and show courteous manners to clients and team members.
- To ensure you are customer focused at all times, be 100% positive and proud of of everything you do and your contribution to the team.
- Take pride in your appearance every day; you are the walking advertisement for a highly successful and dynamic company and your image should always reflect this.
- To attend and participate in any events that salon may enter into with the purpose of promoting and raising the profile of the business.
- To ensure that the company health and safety procedures are maintained at all times.

**Work remotely**: No

**Salary**: £22,000.00 per annum + annual performance bonus (if KPI’s are met) of up to £3,000

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