Housing & Maintenance Officer

2 weeks ago

Birmingham, United Kingdom BCOP Full time

**JOB TITLE: Housing & Maintenance Officer**

**RESPONSIBLE TO: Housing & Charitable Services Manager**

**The difference you will make as a Housing & Maintenance Officer**

Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our housing services.

**About You**

We are looking for someone with:

- Experience of working within housing management
- Previous experience in positively resolving incidents
- Working knowledge of housing law and benefit systems

**Role Profile**

**Deliver an Allocation & Letting Service**:

- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximize their tenancy
- Liaise with the Tenant Support Officer (supported services) to consider existing dynamics and needs within the service, and ensure the most appropriate accommodation is offered to applicants.
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

**Deliver a Housing Management Service**:

- Produce/complete tenancies and explain requirements to new customers, manage all tenancy issues and complete appropriate records to enable the resolution/termination of tenancies where appropriate
- Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
- Respond to arrears in a timely way, writing to residents as soon as arrears occur, with clear breakdown of any HB owed - whilst clarifying ultimate responsibility of the debt, creating repayment plans with the resident and supporting them to meet their obligations. Where all support action has failed, to proactively progress to issue notices as applicable.
- Proactively support independent customers experiencing issues that may put their accommodation at risk; work closely with the Tenant Support Officer in supported schemes so that they may deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
- Where appropriate issuing warnings and Notices to Determine/Quite or Notices of Seeking Possession (NTDs/NTQs/NSPs) in consultation with Housing and Charitable Services Manager and in line with the tenancy requirements.
- Prepare files and case notes in readiness for court
- Work directly with customers to monitor or reduce issues of anti-social behaviour within the service
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
- Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately
- Monitor and assist in maintaining health and safety requirements standards

**Support the Maintenance and Asset Management service**:

- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
- Liaise with contractors and colleagues around planned maintenance programs, ensuring that on-site delivery is well coordinated and in line with customer requirements
- Provide an administration service to Asset colleagues, ensuring works completion reports, invoices, quotes and other documents are processed and filed appropriately.

**Deliver an Administration Service**:

- Carryout administrative tasks to support efficient running of the service
- Produce reports and other written documentation as required to support housing management delivery
- Maintain and update clear, accurate and strength-based records on the appropriate digital platform

**Other Information**
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to travel to different properties within the defined area as and when required
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times

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