**Core Purpose and Scope**

The holder of this post is expected to carry out the professional duties of an IT Apprentice as described below, as circumstances may require and in accordance with the Trust’s policies under the direction of the Head of IT. The post-holder is required to fully support the vision, ethos and policies of the Trust.

Key Details:
Working week: Full time. (Term Time)

Apprenticeship Details - 24 months expected duration to complete, working towards your Level 3 IT Solutions Technician Qualification. (All learning is delivered online/ remote).

Training Provider: LMP Education (rated 3rd best UK training provider)

**Vision & Values**

As a Trust, our Vision and Values are achieved through:

- Excellent teaching and learning that promotes inclusivity;
- Regular opportunities for collaborative CPD to ensure best practice across academies;
- A proactive network for joint working across academies, for staff at various career stages;
- The highest standards of behaviour and conduct achieved through clear expectations and positive relationships;
- The unique character of each academy is valued and contributes to the THAT whole Trust ethos;
- Shared whole trust values of dignity, respect and ambition.
- High aspirations for all involved with the Trust;
- Each academy is a hub for its local community and families;
- Facing outwards and working in collaboration with other organisations and stakeholders;
- A centralised team that allows academies leaders to focus on their core purpose of education.

**Values and Behaviour**

Support Staff play a vital role in assisting teaching staff to make the education of their students their first concern, and are accountable for achieving the highest possible standards in work and conduct. All members of staff must act with honesty and integrity; have strong knowledge within their field, keep their knowledge and skills up-to-date and are self-critical; forge positive professional relationships; and work with parents in the best interests of the students in the school.

**Personal and Professional Conduct**
The post holder should conduct themselves professionally at all times, treating pupils and staff with mutual respect, regardless of personal beliefs, in accordance with Trust policies and practices.

**Purpose of the Job**:
Support IT facilities within the schools.

**Main duties and responsibilities (Accountabilities)**:

- Support School owned technology
- Support School users to meet the academic, pastoral and administration needs of the school or schools
- Install of software
- Enrolling devices
- To repair school owned equipment or arrange repair of equipment with 3rd parties
- Ensure appropriate security is maintained
- Password resets for school systems
- Help maintain accurate user accounts and permissions for on prem services
- Monitoring and updating of Trust wide helpdesk queries
- Checking of equipment to ensure
- Adherence and promotion of School and Trust Policy
- Undertake training where required Assisting with strategic alignment

The duties / responsibilities of this post may vary from time to time according to the changing needs of the Trust services.

**Additional Duties**:

- All staff, with the support, of the academy’s designated DSL, have a responsibility for providing and safeguarding the welfare of the children and young people.
- To be familiar with and support any health and safety procedures and ensure all duties and responsibilities are discharged in accordance with the academy’s health and safety at work policy.

Please note that a valid UK Driving License and access to a vehicle is required for this role.