Host/hostess

Join the Birch Community in Selsdon as Host/Hostess

**Our Food and Beverage department is looking for a Host/Hostess to join their team. This role is a key one for the team as you will **uplift the dining experience for our customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.**

What’s in it for you?

**Benefits**
- Access to our employee wellness programme
- Discount across all F&B outlets
- Stay with us from £65 Bed & Breakfast
- Learn a new hobby in our pottery
- Use of the Lido to get your laps in or relax in the sun
- Discounted treatments in our wellness centres
- Holiday that increases with your length of service (up to 5 additional days)
- Cycle to work and tech schemes
- Healthy and nutritious meals on duty
- Plus, many-many more

**A bit about us**

**Birch Creates spaces that give people the time and freedom to pause, think, create and savour. All so they feel energised and inspired, with new ideas and stories to tell.**

Each space is designed to act as an escape from urban living.

Employing art, food, wellness (mind & body), craft, music and nature as the brand pillars, think summertime pool parties at the lido, making bread in our immersive bakery, ceramics workshops in our in-house pottery room or pressing pause during a gong bath.

We are inclusive and familiar. Our neighbours love living by us, and with us, and people travel from all over to visit us. We curate the places, our guests make ‘Birch’

Initially it is a series of lifestyle retreat hotels, based a stone’s throw from a city, enabling city residents the opportunity to escape and play but not needing to jump in the car for hours, our second property set in 200 Acres with 180 bedrooms is based 30 minutes from London Bridge.

**Responsibilities**
- Greet and accompany customers to their tables
- Manage table assignments and communicate with large parties for pre-orders
- Lead floor team in ensuring accurate table allocations throughout the restaurant
- Create a memorable atmosphere that encourages repeat visits
- Set up tables with linens, silverware, and glasses
- Offer menu recommendations upon request
- Effectively upsell additional products when appropriate
- Coordinate pre-order details with the kitchen team
- Serve food and drink orders as required
- Monitor and report cleanliness and presentation issues in menus and restaurant
- Arrange and maintain table settings for a tidy dining area
- Assist in clearing dirty plates, glasses, and silverware to the kitchen
- Conduct meetings with staff to review daily specials, menu changes, and service requirements for reservations, such as parties
- Adhere to health department regulations
- Provide exceptional customer service to guests
- Always convey hotel culture and values
- Engage with guests, members, VIPS as a true ambassador: smile and act natural
- Be curious about our guests, build relationships, and leave them wanting to come back
- Own guests’ feedback, whether that’s good or bad, share it with the team. If things go bad, do something about it. If they go well, celebrate
- Treat everyone with genuine care
- Encourage and facilitate opportunities to play an active role in helping our local community to fulfil their potential
- Build meaningful connections, this will stay with you for the rest of your life
- Be friendly, supportive and caring
- Be brave, smile

**Skills & Attributes**
- A genuine interest in food and beverage, ambition to grow
- People skills and willingness to learn, and further your skills set
- Attitude to learn and become part of a winning team by throwing yourself with passion into this is a must

**Birch is a place to pause, think, create and savour.**

**Come, join us**

***

INDFOH