Housing Options Advisors

6 months ago


Northampton, United Kingdom OWOA Full time

**Housing Options Advisors**

Your Location Dependant on which team:

- Making Decisions Team: WFH with occasional need to visit Kettering office.
- New Cases Team: 3 days WFH and 2 days in the Kettering Office

**Overview**:
**Responsibilities**:

- **Decision Making**:

- Make main duty decisions under section 193 or intentionally homeless decisions.
- Ensure decisions are fair, transparent, and in compliance with relevant legislation and policies.
- **Client Interactions**:

- Conduct face-to-face interviews with clients to gather information and assess housing needs.
- Provide advice and guidance to individuals seeking housing assistance.
- Maintain professionalism and empathy while dealing with sensitive situations.
- **Case Management**:

- Manage and triage new cases efficiently.
- Complete relevant homelessness inquiries to determine if a duty is owed.
- Document all interactions and decisions accurately and comprehensively.
- **Collaboration**:

- Collaborate with colleagues and external agencies to provide comprehensive support to clients.
- Communicate effectively with other departments and stakeholders.
- **Compliance**:

- Ensure compliance with organizational policies, procedures, and legal requirements.
- Uphold confidentiality and data protection standards at all times.

**Requirements**:

- Previous experience working in housing options or a related field is desirable.
- Knowledge of relevant legislation, particularly Part VII of the Housing Act.
- Excellent decision-making skills and the ability to work autonomously.
- Strong communication and interpersonal skills, with the ability to engage with diverse populations.
- Attention to detail and accuracy in documentation.
- Ability to handle sensitive and challenging situations with empathy and professionalism.
- Standard DBS required for one position, and Enhanced DBS required for another.

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: £24.62-£32.00 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: NNC17563



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