Av Assistant

2 weeks ago

London, United Kingdom Trowers & Hamlins LLP Full time

Location/s

London

Experience Level

Entry Level

Term

Permanent

Working Hours

Full Time

Practice Area / Department

Business Support - Operations

Trowers & Hamlins is a City-led, international and national law firm with over 160 partners and 950 staff. With offices across the UK, Middle East and Asia, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.

Job Advert Description

**The Role**

The primary purpose of this role is to manage and support the AV functionality across the client facing and internal rooms in all offices in the Firm.

Working alongside IT and Operations you will be liaising with our AV service provider to ensure our AV equipment is operational and deal with ongoing support and maintenance of the equipment in all offices

You will be based in our London office and provide hands on support for setting up and supporting AV meetings in the London office.

**What you will be doing**

**AV responsibilities**
- Setting up and ongoing on site support for hybrid/ in-person meetings & events with Audio Visual facilities.
- Proactive management of all AV equipment and services. To include ongoing maintenance, managing updates and working alongside our service provider to ensure AV equipment is functioning effectively.
- Management of our supplier relationship, to include fault reporting, fixing and repairing as necessary. To include administration of regular software updates.
- Remote monitoring of IT / AV equipment to support other sites.
- Occasional travel to our other offices for AV event support, equipment updates and checks and staff training - dependent upon Business needs.
- Liaison with internal IT team to manage equipment updates and servicing and adherence to internal change management processes.
- Training team members on use of IT/AV equipment and best practice on room set up.

**Front of House duties**
- You may also be required to assist with regular FoH duties in our London office which include
- Greeting and welcoming clients, showing them to meeting rooms/the business lounge and offering beverages
- Answering all incoming telephone calls and redirecting to the appropriate partner or employee
- Responsibility for keeping an accurate record of meeting room bookings
- Ensuring that the necessary catering and presentational facilities are provided for each room booking
- Assisting with concierge and ad hoc duties as required of the business
- Be aware of the responsibilities for First Aid and fire evacuation for clients. All Front of House Operations staff receive training on First Aid and Fire Warden duties.

**What you will need**
- Excellent communication skills both oral and written
- Good technical skills (working with PCs, laptops, screens and various online meeting platforms)
- Ability to use initiative
- A positive and proactive attitude
- Flexibility and commitment
- Drive and enthusiasm
- A willingness to learn
- Strong attention to detail with a methodical and logical approach
- Common sense
- Strong customer focus
- Good humour
- Polite with a calm and professional manner
- Strong team player
- Experience in a customer service environment, desired but not essential
- Good computer skills (including Outlook, Powerpoint, Microsoft Word and Excel)

This role is a 35-hour week over 4 days (Monday to Thursday) although flexibility will be required if business needs require additional attendance to support events. This is primarily an in-office role but where possible and it suits the business needs there may be flexibility to work remotely.

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