Aftersales Coordinator

We are looking for a motivated and enthusiastic person to assist within our busy Aftersales department, working closely with our Aftersales Manager and retailer network.

Full job description

**40 hours per week**

**08:00 - 17:00 Monday to Thursday**

**08:00 - 13:00 Fridays**

**After Sales Co-ordinator responsibilities**:

- Providing a warm and friendly first point of contact as a representative of the company to all external contacts
- Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
- Releasing orders for shipment to the warehouse accurately and in a timely manner
- Relaying delivery date changes / updates to customers as and when required
- Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
- Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers
- Annual stock takes of inventory
- Sourcing of customer requested items from our existing vendor base and beyond where necessary
- Placing purchase orders with vendors for special orders
- Processing paperwork for system generated inventory purchase orders
- Assist other team members within the after sales department when required

**After Sales Co-ordinator requirements**:

- Previous experience in customer service environment essential
- Reliable, good organisational skills, enthusiastic and conscientious
- Good IT skills
- Excellent communication skills
- Happy to learn & train on the technical aspect of our products/systems

**, Permanent**

**Salary: From £28,000 per annum**

Pay: £28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Aftersales Coordinator